Front Desk Agent

Kaizen Lab Inc.; Whitefish (MT); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

$50 room rates at properties

Discount rates at spa, restaurant, and retail

Paid holidays and paid time off

Insurance and company discounts

Job summary

Kaizen Lab Inc., located in Whitefish, Montana, is hiring a Full-Time Front Desk Agent for The Lodge at Whitefish Lake. This resort, recognized as a AAA Four Diamond destination, offers competitive pay at $20/hr along with numerous employee perks including room discounts and benefits.

The ideal candidate should excel in guest relations, maintain high standards of service, and work efficiently with resort management systems. Join our team to enhance guest experiences in a beautiful lakeside setting.

Qualifications

• Excellent communication skills both in person and over the telephone.
• Computer literate with verbal and written proficiency.
• Former work with resort computer systems and/or RDP is a plus.

Responsibilities

• Interact with guests courteously and efficiently.
• Act as a guest customer service agent and reservations staff.
• Work closely with housekeeping, concierge, and valet.
• Flexibility to work shifts including evenings and weekends.

Skills

Excellent communication skills

Computer literacy

Verbal and written skills

Experience with resort computer systems

Job description

The front desk is the first stop to an amazing stay! All employees receive perks of $50rooms at any of our properties, and discount rates at our spa, restaurant, andretail.

The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a FULL-TIMEFront Desk Agent to work with our Front Desk Team at $20 hourly.

In our employees, we lookfor a passion to anticipate and meet our guests' needs and an insatiable desireto attain the highest levels of quality and service in all areas of the hotel.Interacts with guests in a courteous and efficient manner, an eye for detailand high job standards. English verbal communication skills; second language aplus. This person acts as a guestcustomer service agent, reservations and front office general worker. Dealclosely with all aspects of the department to ensure guest satisfaction. Lodgetasks (as assigned by MOD and department management), including but not limitedto shuttle scheduling, e-mail information requests, guest packages, lost andfound and retail sundries. Work closely with housekeeping, concierge and valet.Work with resort software, office equipment and phone switchboards. Be flexibleand available for shifts.

Requirements:

• Excellent communication skills both in person as well as over the telephone.
• Computer literate.
• Excellent verbal and written skills.
• Former work with resort computer systems and/or RDP a plus.
• Ability to maintain strict confidentiality of classified information.
• Required to act as a sales representative.
• Must possess excellent business sense and high professional ethics.
• Must possess a high regard for customer service and employee relations.

The Front Desk Agent position is expected to normally keep a 5 day a week schedule, including evenings and weekends, 40 hours per week can be expected, however it can be more or less depending on the business needs of the front desk..

The Lodge at Whitefish Lake, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

Averill Hospitalityprovides equal employment opportunities to all employees and applicantsfor employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.