Front Desk Agent

Concord Hospitality Enterprises; Westerville (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Superstar to create unforgettable experiences. In this dynamic role, you will be the first point of contact for guests, ensuring their needs are met with courtesy and professionalism. Your contributions will help foster a culture of respect and support, making every stay memorable. Join a team where your talents are recognized and your potential is limitless. If you thrive in engaging with others and are passionate about hospitality, this opportunity is perfect for you!

Qualifications

• 1+ year experience in hotel front desk operations preferred.
• Strong customer service skills and a passion for hospitality.

Responsibilities

• Assist guests with efficiency and professionalism, ensuring satisfaction.
• Handle guest concerns and manage charges with precision.

Skills

Customer Service

Problem Solving

Communication

Cash Handling

Job description

Description

Join Our Team and Be the Heartbeat of Hospitality!

Are you fueled by the desire to create unforgettable experiences for others? Do you thrive in dynamic environments where every interaction is an opportunity to make someone's day? If so, we've got the perfect opportunity for you!

Position: Front Desk Superstar

Starting Pay: $16.00 per hour

Why Us? At Renaissance Westerville Hotel, we're more than just a hotel – we're a family. We value each and every team member and foster a culture of respect, support, and growth. When you join our team, you become part of something bigger – a community dedicated to delivering exceptional service and creating lasting memories for our guests.

Your Role: As a Front Desk Superstar, you'll be the face of our hotel, the first point of contact for our guests, and the orchestrator of their unforgettable stay. Your responsibilities will include:

1. Assisting guests with efficiency, courtesy, and professionalism, ensuring their needs are met promptly and with a smile.
2. Maintaining a standard of service and hospitality that exceeds expectations, setting the stage for an unforgettable experience.
3. Handling guest concerns or issues with grace and efficiency, ensuring every guest leaves satisfied.
4. Managing guest charges and payments with precision, adhering to all cash handling procedures.
5. Safeguarding guest privacy and maintaining professionalism in handling mail and messages.
6. Serving as a knowledgeable ambassador for our hotel brand and various programs, enhancing guest experiences with insider tips and special offers.
7. Communicating effectively with all departments and management, ensuring seamless guest experiences from check-in to check-out.
8. Responding promptly to calls, visitors, and team members needing front desk assistance, embodying our commitment to exceptional service.
9. Being well-versed in hotel safety and emergency procedures, ensuring the safety and security of our guests and team.

What We're Looking For: We're seeking individuals with a passion for hospitality, a winning personality, and a strong sense of responsibility. If you're someone who thrives on engaging with others and creating magical moments, this role is tailor-made for you!

Join Us Today! Embark on a journey with Concord Hospitality and Renaissance Westerville where every day brings new opportunities to make a difference. Apply now and become part of a team where your talents are recognized, your contributions are valued, and your potential is limitless!

Don't wait – your next adventure starts here!

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Qualifications

Marriott Hotels

Experience

• Preferred: 1 year at Marriott Hotels
• Preferred: 1 year at Hotel Front Desk