Front Desk Agent

Regency Hotel Management, Inc.; Ohio; On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking hospitality company as a Front Desk Agent, where your upbeat personality will shine as you manage guest accommodations. You'll be responsible for welcoming guests, managing reservations, and providing essential information about the hotel’s amenities. This role offers a dynamic environment where you can develop your skills and contribute to a team dedicated to exceptional service. With comprehensive benefits including medical insurance and ongoing training, this is an exciting opportunity to grow in the hospitality industry.

Benefits

Medical and Dental Insurance

PTO

Competitive Pay

401(k) Retirement Savings Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Ongoing Training and Career Development

Qualifications

• Prior experience as a Hotel Front Desk Agent or similar role.
• Experience with hotel reservation software is essential.

Responsibilities

• Perform all check-in and check-out tasks efficiently.
• Manage online and phone reservations to ensure guest satisfaction.

Skills

Customer Service

Communication Skills

Organizational Skills

Education

High School Diploma

Experience in Hospitality

Tools

OnQ

Opera

Job description

Job Summary

We are looking to add an upbeat Front Desk Agent to our team to manage all aspects of hotel guest accommodation. You will welcome new guests, issue room keys, manage reservations, and provide information about rooms, rates, and amenities.

Benefits

• Medical and Dental Insurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development

Responsibilities

1. Perform all check-in and check-out tasks
2. Manage online and phone reservations
3. Inform customers about payment methods and verify their credit card data
4. Register guests by collecting necessary information (like contact details and stay dates)
5. Welcome guests upon arrival and assign rooms
6. Provide information about our hotel, available rooms, rates, and amenities
7. Respond to clients’ complaints in a timely and professional manner
8. Liaise with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
9. Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests
10. Upsell additional facilities and services when appropriate
11. Maintain updated records of bookings and payments

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservation software, like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

About Us

At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.