Front Desk Agent

Stayburroak; Ohio; On-site; USD 28,000 - 38,000; Full time

Job summary

A leading hotel management company is seeking an upbeat Front Desk Agent to manage guest accommodations. Responsibilities include welcoming guests, managing reservations, and providing information about rooms and amenities. Join a team dedicated to hospitality and customer service.

Benefits

Medical and Dental Insurance

PTO

Competitive Pay

401(k) Retirement Savings Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Ongoing Training and Career Development

Qualifications

• Prior experience as a Hotel Front Desk Agent or similar role.
• Experience with hotel reservation software.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Provide information about hotel amenities.

Skills

Customer service

Communication

Organizational skills

Tools

OnQ

Opera

Job description

Job Summary

We are looking to add an upbeat Front Desk Agent to our team to manage all aspects of hotel guests' accommodations. You will welcome new guests, issue room keys, manage reservations, and provide information about rooms, rates, and amenities.

Benefits

• Medical and Dental Insurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests, collecting necessary information such as contact details and stay dates
• Welcome guests upon arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with housekeeping staff to ensure rooms are clean, tidy, and fully furnished
• Confirm group reservations and arrange personalized services for VIP guests and event attendees, like wedding guests
• Upsell additional facilities and services when appropriate
• Maintain updated records of bookings and payments

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservation software such as OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

About Us

At Regency Hotel Management, hospitality is our core. Since 1965, we've been leaders in maximizing profit and creating asset value for our clients. Our team of hotel management experts offers thoughtful, hands-on guidance inspired by years of experience. Our teams across multiple locations are growing, and we're seeking motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.