Front Desk Agent Homewood Suites Polaris

Ivy Hospitality; Columbus (OH); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to provide exceptional service to guests. This role focuses on welcoming guests, managing check-ins and check-outs, and addressing inquiries efficiently. Ideal candidates will have strong communication skills and a customer service background. Join a dynamic team in a fast-paced environment where your contributions will enhance guest experiences and promote hotel amenities. If you are looking to start your career in hospitality, this part-time position offers flexibility and the opportunity to grow in the industry.

Qualifications

• Strong communication skills and customer service experience preferred.
• Ability to stand for long periods and lift light weights.

Responsibilities

• Greet and welcome guests, ensuring smooth check-ins and check-outs.
• Respond promptly to guest complaints and manage service requests.

Skills

Communication Skills

Customer Service

Basic Computer Proficiency

Education

High School Diploma or Equivalent

Job description

Front Desk Agent Homewood Suites Polaris

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Job Overview

The Front Desk Agent provides exceptional service to guests, focusing on welcoming guests, ensuring smooth check-ins and check-outs, and addressing inquiries and issues efficiently and courteously.

Essential Functions

• Greet and welcome guests, register them into the system, and verify reservation details.
• Promote and enroll guests in the hotel’s loyalty program.
• Process payments, manage house bank, and report daily receipts.
• Assist guests with service requests, keys, safety deposit boxes, and charges.
• Respond promptly to guest complaints, providing solutions or escalating as needed.
• Answer calls courteously and handle reservations efficiently.
• Assist with shuttle or transportation services.
• Help with luggage during arrival and departure.
• Provide information about local area, hotel services, and amenities.
• Manage guest requests such as laundry, messages, wake-up calls, and mail.
• Prepare for VIP guest arrivals.
• Follow SOPs and perform tasks as directed by management.
• Maintain a positive attitude and communicate effectively with team members.
• Handle keys properly and adhere to security policies.
• Protect guest confidentiality and promote hotel amenities.
• Maintain a neat appearance according to standards.

Qualifications

Education: High School diploma or equivalent. Experience in customer service preferred.

• Strong communication skills.
• Basic computer proficiency.
• Knowledge of hotel services and local area.
• Ability to stand for up to 8 hours and lift 15 lbs occasionally.
• Willing to work flexible hours including nights, weekends, and holidays.

Additional Details

• Seniority Level: Entry level
• Employment Type: Part-time
• Job Function: Management and Hospitality
• Industry: Hospitality