Front Desk Agent

Driftwood Hospitality Management; West Palm Beach (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality management company is seeking a Front Desk Agent to provide exceptional service to guests. Responsibilities include greeting guests, managing check-ins and check-outs, handling payments, and resolving any issues to ensure a pleasant stay. The ideal candidate will have strong communication skills and a high school diploma.

Benefits

401(k)

Health insurance

Dental insurance

Vision insurance

Qualifications

• Hospitality experience preferred.
• Strong communication skills in English.

Responsibilities

• Greet guests warmly and provide accurate information.
• Handle cash, record payments, and post charges.
• Resolve guest complaints and ensure satisfaction.

Skills

Communication

Observation

Education

High school diploma or equivalent

Job description

Join to apply for the Front Desk Agent role at Driftwood Hospitality Management.

Driftwood Hospitality Management’s culture empowers associates to take initiative, be proactive, and contribute to property success through well-defined strategies. We are renowned for our integrated hospitality services and outstanding client service, with a team comprising top talent in the industry.

Job Summary

Greets and registers guests, provides prompt and courteous service, and closes guest accounts upon departure, ensuring an exceptional stay in line with hotel standards.

Essential Job Functions

• Greet guests warmly, listen to requests, respond appropriately, and provide accurate information.
• Complete registration via computer, confirm guest details, select rooms, and code keys or coupons as needed.
• Verify credit cards, handle cash, record payments, and post charges accurately.
• Answer phones professionally, relay messages, and assist with mail or packages.
• Close guest accounts at checkout, resolve issues, and ensure guest satisfaction.
• Address guest complaints, conduct research, and resolve conflicts calmly and efficiently.
• Follow safety, security, and emergency procedures; maintain a neat work environment.
• Maintain a professional appearance and assist team members as needed.

Knowledge, Skills & Abilities

• High school diploma or equivalent; hospitality experience preferred.
• Proficiency with calculators and basic math.
• Strong communication skills in English, both verbal and written.
• Ability to operate computer systems accurately.
• Good observation skills for emergency detection.

Physical Demands

• Stand and move continuously; lift up to 25 pounds; perform physical tasks as required.

Benefits

• 401(k), health, dental, vision insurance, and more.

We are an equal opportunity employer committed to diversity and inclusion.