Springhill Suites West Palm Beach - Front Desk Agent

Aimbridge Hospitality; West Palm Beach (FL); On-site; USD 30,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent to deliver exceptional guest experiences. This entry-level, full-time position involves managing guest interactions, ensuring smooth front desk operations, and providing excellent customer service. Ideal candidates will have strong communication and problem-solving skills, along with a high school diploma. Comprehensive benefits are offered, including medical insurance and a 401(k) plan.

Benefits

Daily Pay option

Medical, Dental, and Vision insurance

Disability income (Short-Term & Long-Term)

Life and AD&D insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• Entry-level position in hospitality with a focus on customer service.
• Hotel or related experience preferred.

Responsibilities

• Manage guest interactions, check-ins, and check-outs.
• Provide outstanding service and resolve guest concerns.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office Suite

Job description

Springhill Suites West Palm Beach - Front Desk Agent

Join us as a Front Desk Agent at Aimbridge Hospitality. This role is essential in delivering exceptional guest experiences through excellent customer service and efficient front desk operations.

About the Role

The Front Desk Agent is the cornerstone of our guest service team, responsible for managing guest interactions, check-ins, check-outs, and ensuring the front desk operates smoothly.

Key Skills and Responsibilities

• Customer Service Excellence: Provide outstanding service with a friendly, warm demeanor to enhance guest satisfaction.
• Communication: Convey information effectively and address guest inquiries promptly, with strong verbal and written skills.
• Problem-Solving: Resolve guest concerns efficiently by evaluating and choosing the best course of action.
• Multitasking: Handle reservations, check-ins, and check-outs simultaneously.
• Financial Skills: Understand and work with financial information, perform basic arithmetic as needed.

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office Suite.

Benefits

Full-time employees are eligible for a comprehensive benefits package including:

• Daily Pay option
• Medical, Dental, and Vision insurance
• Disability income (Short-Term & Long-Term)
• Life and AD&D insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Additional Information

Position is entry level, full-time, within the hospitality industry, focusing on management and customer service roles.