Front Desk Agent

Marriott Vacations Worldwide; Fort Lauderdale (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in vacation experiences is seeking a dedicated Guest Services Agent to join their team. This role offers the opportunity to create memorable moments for guests while working in a supportive and friendly environment. Responsibilities include checking in guests, addressing their needs, and ensuring a high level of satisfaction. With various shifts available, including weekends and holidays, this position is perfect for those looking to grow in the hospitality industry. Join a company that values teamwork and guest experiences, and take the first step in your career today.

Benefits

Competitive Pay

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

Free on-site parking with beach access

Complimentary work shoes twice a year

15% off Food & Beverage outlet meals

Outdoor gear like hats, sunscreen, and t-shirts

Quarterly celebrations and Associate Appreciation Week

Qualifications

• Flexible to work various shifts, including holidays and weekends.
• Ability to lift/carry/push/pull up to 25 lbs without assistance.

Responsibilities

• Check-in Owners/guests and review property amenities.
• Respond positively to guest questions and concerns.
• Assist with bellman and runner duties if required.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

Front Desk Agent in Marriott's BeachPlace Towers at Marriott Vacations Worldwide

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Position Details

Shift: 1st and 2nd; including weekends and holidays.

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we create memorable vacation experiences for travelers worldwide in a supportive, friendly, and beautiful environment. As a Guest Services Agent, you will help provide our Owners/guests with exceptional experiences and memorable moments.

Benefits

• Competitive Pay
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

*Benefit eligibility varies by position.

Site-Specific Perks

• Free on-site parking with beach access
• Complimentary work shoes twice a year
• 15% off Food & Beverage outlet meals
• Outdoor gear like hats, sunscreen, and t-shirts as needed
• Jackets provided upon request
• Quarterly celebrations, Associate Appreciation Week, and Housekeeping Appreciation Week
• “Way to Go” Incentives: $20 for Back of House per name mention, $5 for Front of House

Daily Responsibilities of a Guest Services Agent

• Check-in Owners/guests and review property amenities, services, and local activities
• Respond positively to guest questions, concerns, and requests, collaborating with other departments to resolve issues
• Explain room features and assist with guest needs
• Follow up to ensure guest satisfaction
• Answer and route phone calls appropriately
• Assist with bellman and runner duties if required

Guest Experience and Company Standards

• Greet and anticipate guest needs
• Interact professionally with guests and colleagues
• Contribute to team goals
• Adhere to company policies and safety procedures

Qualifications to Become a Guest Services Agent

• Flexible to work various shifts, including holidays and weekends
• Ability to reach overhead, bend, twist, pull, and stand or walk for extended periods
• Lift/carry/push/pull up to 25 lbs without assistance
• Background and drug screening may be required
• Job duties may vary by property and team size

Marriott Vacations Worldwide is an equal opportunity employer committed to diversity and inclusion.

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