Embassy Suites West Palm Beach - Front Desk Agent

Aimbridge Hospitality; West Palm Beach (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent for their Embassy Suites location in West Palm Beach. This entry-level role focuses on delivering exceptional customer service and ensuring a smooth front desk operation. Candidates should possess strong communication skills and a willingness to solve problems effectively. Join a dynamic team and enjoy a range of benefits, including medical insurance and paid time off.

Benefits

Daily Pay option

Medical, Dental, and Vision Insurance

Disability Income

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• Hotel or related experience preferred.

Responsibilities

• Provide outstanding service to guests with a friendly demeanor.
• Manage reservations, check-ins, and check-outs efficiently.
• Quickly evaluate and resolve guest concerns.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Embassy Suites West Palm Beach - Front Desk Agent

Join to apply for the Embassy Suites West Palm Beach - Front Desk Agent role at Aimbridge Hospitality.

About the Role

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role manages guest interactions and ensures the front desk operates smoothly.

Key Responsibilities

• Customer Service Excellence: Provide outstanding service to guests with a friendly and welcoming demeanor, enhancing guest satisfaction.
• Communication: Effectively convey information, address inquiries, and resolve issues promptly with strong verbal and written skills.
• Problem-Solving: Quickly evaluate and resolve guest concerns through effective decision-making.
• Multitasking: Manage reservations, check-ins, and check-outs efficiently.
• Financial Skills: Understand and work with financial information, perform basic arithmetic.

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

Full-time employees are eligible for a comprehensive benefits package after an initial waiting period, including:

• Daily Pay option
• Medical, Dental, and Vision Insurance
• Disability Income
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Property Highlights

Located near Palm Beach International Airport with amenities like an outdoor pool, free Wi-Fi, fitness center, business center, hot tub, and on-site restaurant. Rooms feature flat-screen TVs, microwaves, and refrigerators. A cooked-to-order breakfast is available daily.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Industry: Hospitality