Front Desk Agent

Hilton Boca Raton; Orlando, Boca Raton (FL, FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to create memorable experiences for guests. This role involves welcoming guests, managing registrations, and resolving inquiries to ensure satisfaction. The ideal candidate will possess strong customer service skills and experience in the hospitality sector, contributing to a welcoming atmosphere. Join a dynamic team that values excellent service and offers a range of benefits, including travel discounts and comprehensive insurance options. If you thrive in a fast-paced environment and enjoy making guests feel at home, this opportunity is perfect for you.

Benefits

Vacation, Sick and Holiday Pay

401(k) with company match of 4%

Medical, Dental, Vision and Life Insurance

Short and Long Term Disability

Voluntary Critical Illness Insurance

Hilton Team Member Travel Discounts

Free Uniforms

Safety Shoes

Team Member Parking

Qualifications

• 1-2 years of experience in Customer Service or Hospitality Industry.
• Excellent customer service and computer skills are essential.

Responsibilities

• Welcome and register guests, providing information as needed.
• Resolve guest problems and ensure satisfaction.
• Check guests out following hotel procedures.

Skills

Customer Service

Multi-Tasking

Problem Solving

Time-Management

Detail Oriented

ONQ

Education

High School Diploma

Job description

Description

A welcome ambassador to all guests, creating memorable moments and providing excellent customer service at the front desk from the beginning of making reservations to the guest departure. Front Desk Agent will respond to guest needs, requests and problem resolutions.

Job Description

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  Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.

  
  


• Check departing guest out of the the hotel as per hotel procedures.


• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.


• Resolve guest problems and complaints


• Be knowledgeable of hotel and surrounding area; to sell promote rooms and seasonal hotel promotions.


• Deliver and maintain Hilton's Brand Standards.

Job Requirements

• Applicants must possess excellent customer service and computer skills


• Applicants must be able to a flexible schedule (AMs/PMs) along with Saturdays, Sundays and Holidays


• Ideal candidate has previous OnQ and hotel experience

Benefits:

* Vacation, Sick and Holiday Pay
* 401(k) with company match of 4%
* Medical, Dental, Vision and Life Insurance
* Short and Long Term Disability
* Voluntary Critical Illness, Voluntary Hospital and Voluntary Accident Insurance
* Hilton Team Member Travel Discounts
* Free Uniforms, Safety Shoes and Team Member Parking

Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [e-mail] or call 561.852.4007to let us know the nature of your request.

Qualifications

Behaviors

Enthusiastic - Shows intense and eager enjoyment and interest

Education

High School (required)

Experience

1 - 2 years: Customer Service or Hospitality Industry (required)

Skills

Multi-Tasking (preferred)

Problem Solving (preferred)

Time-Management (preferred)

Detail Oriented (preferred)

ONQ (preferred)

Customer Service (required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.