Front Desk Agent- Renaissance Boca Raton

TPG Hotels and Resorts; Boca Raton (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hotel as a Front Desk Agent, where you will be the first point of contact for guests. You will manage check-ins, provide information about local attractions, and ensure a memorable experience. This role requires excellent communication skills and a passion for hospitality. Full-time benefits include health insurance and a supportive team culture.

Benefits

Health, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Flexible Spending Accounts

Disability & Supplemental Life Insurance

Employee Assistance Program

Discounts across the TPG portfolio

Qualifications

• Previous experience in hospitality or front desk operations is a plus.
• Excellent communication skills, both written and verbal.
• Basic computer skills and comfort with reservation systems.

Responsibilities

• Greet every guest with warmth and professionalism.
• Manage the check-in and check-out process accurately.
• Handle bookings, modifications, and cancellations confidently.

Skills

Communication

Customer Service

Hospitality

Education

High school diploma or equivalent

Tools

FSPMS

Job description

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Be the Spark at the Start of Every Guest Journey. Join Renaissance Boca Raton as a Front Desk Agent.

At Renaissance Hotels, we believe every guest should feel like they’ve arrived somewhere extraordinary—and it starts with you. As a Front Desk Agent, you’re more than a friendly face at the front—you’re a trusted guide, a resource, and a part of the discovery experience. You’re the person guests count on for first impressions and lasting memories.

If you thrive in a fast-paced environment, love connecting with people, and have a flair for making others feel welcome, this is your chance to be part of something bold and meaningful.

What You’ll Be Doing

Warm Welcomes & Thoughtful Departures

• Greet every guest with warmth, professionalism, and a sense of genuine hospitality
• Manage the check-in and check-out process with accuracy and efficiency
• Provide personalized information about the hotel, local attractions, and must-see hidden gems
  
  

Communication That Connects

• Answer phones and emails promptly and with clarity
• Route inquiries and assist with guest needs or requests with care and urgency
  
  

Reservation & Guest Management

• Handle bookings, modifications, and cancellations with confidence
• Ensure accuracy in our reservation system and support smooth room assignments
  
  

Deliver Memorable Guest Experiences

• Assist with special requests, room changes, and amenity needs
• Resolve guest concerns with professionalism and empathy—your follow-through makes all the difference
  
  

Administrative Excellence

• Keep the front desk organized and running smoothly
• Manage cash transactions, reconcile payments, and follow all security protocols
• Monitor access and collaborate with security as needed to ensure guest safety
  
  

Be a Team Player

• Work closely with housekeeping, engineering, and hotel leadership to ensure seamless operations
• Stay cool under pressure and juggle multiple responsibilities without missing a beat
  
  

What You Bring

• High school diploma or equivalent
• Previous experience in hospitality, guest service, or front desk operations is a plus
• Excellent communication skills, both written and verbal
• Basic computer skills and comfort with reservation or hotel systems (training provided) experience with FSPMS is highly preferred
• Ability to stay calm, friendly, and efficient in high-pressure situations
• A genuine love for people and a passion for great service
• Able to stand for long periods of time
• Flexible schedule to include varying weekends and holidays
  
  

Why You’ll Love Being Here

Full-Time Benefits Include:

• Health, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off, Vacation, and Holiday Pay
• Flexible Spending Accounts & Identity Theft Protection
• Disability & Supplemental Life Insurance
• Employee Assistance Program
• Incredible Marriott Hotel & Discounts across the TPG portfolio.
• Growth opportunities and a fun, supportive team culture
  
  

Part-Time Benefits Also Available!

At Renaissance Boca Raton, we celebrate individuality, creativity, and connection. We’re not just checking guests in—we’re inviting them to discover something unexpected, and you’re the one who makes it possible.

Apply now and start your next chapter with Renaissance—where your personality is your power.

Boca Renaissance is a franchise of Marriott International. We are an equal opportunity employer. EEO/VET/DISABLED.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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