Front Desk Agent

HEI Hotels & Resorts; Fort Lauderdale (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading hotel in Fort Lauderdale as a Front Desk Associate, where you'll provide exceptional guest experiences. Your role includes greeting guests, managing check-ins, and handling inquiries. Enjoy a supportive work environment with comprehensive benefits and opportunities for growth.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with matching

Paid Time Off

Qualifications

• Hotel experience preferred.
• Ability to input information accurately using a computer system.

Responsibilities

• Greet customers with a friendly welcome and provide accurate information.
• Complete the registration process and handle payments.
• Resolve guest complaints and ensure satisfaction.

Skills

Communication

Customer Service

Mathematical Skills

Education

High School Diploma

College Degree

Job description

About Us

Escape to The Westin Fort Lauderdale Beach Resort and discover the "Venice of America." Enjoy spectacular views of the ocean and Intercoastal Waterway, and let the sound of lapping waves soothe your senses, day and night. Our associates love working here, and we think you will too! We offer free employee lunches, free parking, and monetary incentives based on TripAdvisor and GSS mentions, among other perks. Come find your home away from home and join the Westin team today!

Don't meet every single requirement of this job? At HEI, we are dedicated to building a diverse and inclusive workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to still send in your information. You may be the perfect candidate for this or other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Assist guests with arrival and departure from the hotel, providing positive guest experiences.

Essential Duties and Responsibilities

1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.

2. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate room selections based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.

3. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.

4. Promptly answer the telephone with positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested.

5. Close guest accounts at check-out and ascertain satisfaction. In case of dissatisfaction, negotiate compromises, which may include revenue allowances.

6. Handle guest complaints by conducting thorough research to develop effective solutions and negotiate results. Listen and extend assistance to resolve issues like price conflicts or insufficient heating/cooling.

7. Remain calm and alert during emergency situations and busy hotel activity. Use experienced judgment and discretion to plan and implement steps.

8. Comply with attendance rules and be available for work on a regular basis.

9. Perform any other job-related duties as assigned.

Qualifications and Skills

1. High School Diploma or equivalent required; college degree preferred.

2. Hotel experience preferred.

3. Skill in using a calculator for complex mathematical calculations without error.

4. Effective dealing with internal and external customers, requiring patience, tact, and diplomacy to resolve conflicts.

5. Ability to stand and move throughout the front office area and perform essential functions with or without reasonable accommodation.

6. Ability to input information accurately using a computer system.

7. Ability to observe and detect emergency situations.

8. Ability to establish and maintain effective working relationships with colleagues, customers, and patrons.

9. Effective verbal and written communication skills.

10. Ability to adapt communication style to different audiences.

Compensation

Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts offers comprehensive benefits including Medical, Dental, Vision insurance, Vacation, Sick, and Holiday programs, pet insurance, life insurance, disability plans, 401(k) with matching, and discounts. Specific details vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.