Front Desk Agent

Fairfield Inn & Suites-South Kingstown; Wakefield (RI); On-site; USD 20,664 - 27,552; Full time

Job summary

Fairfield Inn & Suites-South Kingstown in Wakefield, RI seeks a friendly Front Desk Associate to warmly welcome guests and handle check-ins/check-outs. You will manage reservations, answer inquiries, process payments, and coordinate with housekeeping to ensure a smooth stay.

The ideal candidate has a high school diploma, strong communication skills, basic computer knowledge, and the ability to multitask in a fast-paced setting.

Qualifications

• High school diploma or equivalent.
• Strong communication skills, basic computer knowledge, ability to multitask.
• Hospitality or customer service experience preferred.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Handle check-ins and check-outs for guests.
• Manage reservations and guest inquiries.
• Process payments and coordinate with housekeeping/maintenance.
• Maintain a welcoming front desk environment and provide excellent service.

Skills

Customer service

Communication skills

Multitasking

Basic computer skills

Education

High school diploma or equivalent

Job description

We are looking for a friendly and professional Front Desk Associate to serve as the first point of contact for our guests. In this role, you will handle check-ins and check-outs, manage reservations, answer guest inquiries, process payments, and coordinate with housekeeping and maintenance to ensure a smooth and enjoyable stay. Providing excellent customer service and maintaining a welcoming front desk environment are essential.

The ideal candidate has a high school diploma (or equivalent), strong communication skills, basic computer knowledge, and the ability to multitask in a fast-paced setting. Previous hospitality or customer service experience is preferred, and flexibility to work evenings, weekends, and holidays is required.