Front Desk Agent

Blue Sky Hospitality Solutions; Webster Groves (MO); On-site; USD 19,286 - 24,796; Full time

Job summary

Blue Sky Hospitality Solutions is seeking a friendly Hotel Front Desk Agent to greet guests, check them in, handle reservations, and provide information about rooms, rates and amenities. You will be the first point of contact and play a key role in creating a pleasant stay.

Success comes from strong customer service, hospitality experience, and clear communication. You will coordinate with housekeeping and other departments, upsell services when appropriate, and maintain accurate records of

Qualifications

• Customer service experience, preferably in hospitality.
• Experience at a hotel front desk or reception is advantageous.
• Strong communication and interpersonal skills.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests with accurate contact details and stay dates
• Welcome guests and assign rooms
• Provide information about hotel, rooms, rates and amenities
• Respond to guest complaints promptly and professionally
• Coordinate with housekeeping and other departments to ensure rooms are clean and prepared
• Confirm group reservations and arrange services for VIPs and event attendees
• Upsell facilities and services when appropriate
• Maintain records of bookings and payments

Skills

Customer service

Communication skills

Job description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping and all department staff to ensure all rooms and areas are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments