Front Desk Agent

Quality Inn Fredericksburg Near Historic Downtown; Virginia (MN); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive Pay

Paid Training

Growth Opportunities

Team Environment

Employee Recognition

Hospitality Experience

Job summary

Comfort Suites is seeking friendly Front Desk Agents to join our hospitality team. You will welcome guests, check them in/out, handle reservations, and assist with inquiries to ensure memorable stays.

Responsibilities include nightly audit tasks, balancing revenue, and maintaining accurate records in the hotel PMS. Weekend and holiday availability is required; training is provided in a supportive environment.

Qualifications

• Experience in front desk or hospitality is a plus.
• Strong communication and problem-solving skills.
• Willing to work weekends and holidays.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out quickly and accurately.
• Answer calls and assist with reservations and inquiries.
• Process room reservations, payments, deposits and refunds.
• Verify guest identifications and payment methods.
• Maintain accurate guest records using the PMS.
• Balance cash drawers and complete shift reports.
• Keep front desk and lobby organized and guest-ready.
• Coordinate with housekeeping and maintenance to prep rooms.
• Follow hotel policies and brand standards.

Skills

Customer service

Multitasking

Communication

Computer skills

Tools

PMS software

Job description

Job Description

2nd Shift (3:00 PM – 11:00 PM) & Overnight Shift (11:00 PM – 7:00 AM)

Join the Team at Comfort Suites!

Are you friendly, dependable, and passionate about providing exceptional customer service? Comfort Suites is looking for motivated Front Desk Agents to join our hospitality team! If you enjoy working with people, solving problems, and creating memorable guest experiences, we'd love to hear from you.

Available Shifts

• 2nd Shift: 3:00 PM – 11:00 PM
• Overnight Shift (Night Audit): 11:00 PM – 7:00 AM

Applicants must be available to work weekends and holidays.

What You'll Do

• Welcome guests with a friendly and professional attitude.
• Check guests in and out quickly and accurately.
• Answer incoming phone calls and assist with reservations and guest inquiries.
• Process room reservations, payments, deposits, and refunds.
• Verify guest identification and payment methods.
• Maintain accurate guest records using the hotel's property management system.
• Respond promptly and professionally to guest concerns and requests.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for arriving guests.
• Balance cash drawers and complete shift reports.
• Keep the front desk, lobby, and work area clean, organized, and guest-ready.
• Follow all hotel policies, procedures, and brand standards.

Overnight Shift Responsibilities (11:00 PM – 7:00 AM)

• Complete the Night Audit process.
• Prepare daily reports and paperwork.
• Balance hotel revenue and transactions.
• Monitor hotel security throughout the night.
• Assist late-night arrivals and early-morning departures.
• Prepare the breakfast area for the morning team when needed.

We're Looking For Someone Who Is:

• Friendly, professional, and guest-focused.
• Reliable with excellent attendance.
• Organized and able to multitask in a fast-paced environment.
• Comfortable using computers and learning hotel software.
• Able to work independently while maintaining attention to detail.
• A team player with a positive attitude.
• Willing to work weekends, holidays, and scheduled shifts.

Previous hotel experience is preferred, but not required. We are happy to train the right candidate with strong customer service skills and a willingness to learn!

Why Join Our Team?

• Competitive Pay
• Paid Training
• Opportunities for Growth and Advancement
• Friendly, Team-Oriented Work Environment
• Employee Recognition & Appreciation
• Gain Valuable Hospitality Experience

We're Hiring Dependable People Who Take Pride in Their Work!

If you're looking for a rewarding position where no two days are the same and you can make a positive impact on every guest's stay, we encourage you to apply!