Front Desk Agent Overnight Shift

Comfort Suites Fredericksburg North; Fredericksburg (VA); On-site; USD 19,000 - 26,000; Full time

Job summary

Comfort Suites Fredericksburg North is seeking a reliable Overnight Front Desk Agent for the 11:00 PM – 7:00 AM shift. You will warmly greet guests, check them in/out using the Choice Advantage system, verify IDs and payments, and balance nightly transactions.

The role requires attention to detail and strong communication, with the ability to work independently while maintaining a welcoming lobby environment.

Qualifications

• Experience in customer service is preferred but not required.
• Excellent communication and listening skills are essential.
• Strong attention to detail and organizational ability are important.
• Comfortable working overnight hours and independently managing tasks.

Responsibilities

• Greet guests warmly and professionally.
• Check guests in/out using Choice Advantage PMS.
• Verify IDs and payment methods at check-in.
• Process payments, post charges, and balance folios.
• Complete nightly audit and balance transactions.
• Answer calls and assist with reservations/questions.
• Resolve guest concerns promptly and professionally.
• Coordinate with housekeeping and management on room status.

Skills

Customer service

Attention to detail

Multitasking

Communication

Punctuality

Overnight shift

Tools

Choice Advantage

Job description

Overnight Front Desk Agent

Shift: 11:00 PM – 7:00 AM (Weekends & Holidays Required)

Comfort Suites is looking for a reliable, professional, and detail-oriented Overnight Front Desk Agent to join our team. This position is ideal for someone who works well independently, has great attention to detail, and takes pride in creating a welcoming experience for every guest.

As the Overnight Front Desk Agent, you will be responsible for ensuring the hotel operates smoothly throughout the night while providing exceptional guest service and maintaining accurate records.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out using the Choice Advantage property management system.
• Verify guest identification and method of payment before check-in.
• Process payments, post charges, and maintain accurate guest folios.
• Complete the nightly audit and balance all daily transactions.
• Answer incoming phone calls and assist guests with reservations and questions.
• Handle guest concerns professionally and resolve issues promptly.
• Communicate with housekeeping and management regarding room status and guest requests.
• Complete all required reports and overnight paperwork accurately.
• Maintain a clean, organized, and professional front desk and lobby area.
• Monitor hotel security and ensure a safe environment for guests throughout the overnight shift.

Qualifications

• Previous hotel or customer service experience is preferred but not required.
• Experience with Choice Advantage is a plus.
• Excellent customer service and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask and work independently.
• Dependable, punctual, and professional.
• Comfortable working overnight hours.

What We’re Looking For

• Someone who enjoys helping others.
• A team player with a positive attitude.
• Someone who follows procedures and pays close attention to detail.
• A reliable employee with excellent attendance and a strong work ethic.

Serious inquiries only.

Location: Comfort Suites, 541 Warrenton Rd.