Front Desk Agent

Patels Llc; Laurel (MD); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Training & development

Job summary

Patels Llc in Laurel, Maryland, is seeking a dedicated front desk/night auditor. The ideal candidate will have strong customer service skills, attention to detail, and a flexible schedule. Responsibilities include processing reservations, handling guest inquiries, preparing financial reports, and ensuring exceptional guest experiences. While hotel experience is preferred, it is not mandatory. This position is an excellent opportunity for those looking to start a career in hospitality.

Qualifications

• Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required.
• Outstanding communication skills and excellent customer service skills are required.
• Computer proficiency is required.

Responsibilities

• Process reservations and check-ins, and respond to guest inquiries.
• Prepare and distribute daily, weekly, and monthly reports to management.
• Verify and reconcile all financial records related to room charges and transactions.

Skills

Customer service

Attention to detail

Communication skills

Flexibility in schedule

Education

High school diploma or equivalent

Some college

Tools

Accounting software

Reservation software

Job description

Benefits:

Employee discounts

Free uniforms

Training & development

Our property is seeking a front desk/ night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required, but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.

Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed.

Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management.

Ensure all guests feel they are having an exceptional experience at the property.

Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages.

Perform additional bookkeeping, administrative, and accounting procedures as required.

Qualifications:

Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required.

Computer proficiency is required; experience with accounting or reservation software is preferred.

Outstanding communication skills and excellent customer service skills are required.

Requires a flexible schedule that allows for overnight shift hours.

Diploma or equivalent from high school is required; some college is desired.

About Company

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.