Assistant Director of Front Office

HSH Group / The Peninsula Hong Kong; United States; On-site; USD 75,000 - 82,000; Full time

Benefits offered by this job

10 vacation days per year

9 paid holiday days per year

5 Chicago Paid Sick Leave days peryear

5 Chicago Paid Leave days per year

Complimentary employee meals

Discounted parking

Discounted and complimentary room-nigh

50% spa discounts

25% spa retail discounts

80% company-paid medical, dental, and視

Complimentary life insurance

Complimentary long-term disability

Retirement plan with 5% company match

Job summary

The Peninsula Chicago is seeking an Assistant Director to join our Front Office Division management team and help deliver guest-focused service at a luxury Five-Star property on Michigan Avenue, Chicago. The role leads a diverse Front Office team and collaborates across departments to elevate guest experiences.

Qualified candidates will have a minimum of 4 years in Front Office leadership, strong English, and familiarity with PMS/Opera.

Qualifications

• Minimum 4 years of Front Office leadership experience in a luxury property.
• Knowledge of PMS/Opera; Housekeeping knowledge a plus.
• Ability to handle high workload with strong organizational skills.
• Excellent written and spoken English.

Responsibilities

• Ensure proper operation of all Front Office responsibilities.
• Maintain adherence to Peninsula and Forbes standards by the Front Office team.
• Maintain staff performance consistency per Peninsula and Forbes standards.
• Communicate with all departments to create a guest-centric experience.
• Ensure compliance with Head Office database requirements.
• Ensure efficient operation and smooth handover of Front Office tasks.

Skills

Front Office leadership

Customer service orientation

Excellent communication

Tools

PMS/Opera

Job description

The Peninsula Chicago is seeking an Assistant Director to join our Front Office Division management team and be an integral part of our guest-focused service.

• Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago
• Grow within a diverse multi-outlet property
• Exceptional health benefits package and 401(k) with company match

Key Accountabilities:

• Ensure proper operation of all responsibilities of all Front Office operations.
• Ensure the Front Office team is knowledgeable and fully adheres to both Peninsula and Forbes standards.
• Maintain consistency in staff performance in accordance with both Peninsula and Forbes standards.
• Communicate with all departments to create a guest centric experience.
• Ensuring the staff are in full compliance with Head Office database requirements.
• Ensure efficient operation of all Front Office team with efficient handover.

General Requirements:

• Minimum 4 years of Front Office leadership experience ideally in a luxury property.
• Knowledge of PMS/Opera and some knowledge in Housekeeping department ideal.
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
• Excellent command of written and spoken English.

Benefits We Offer:

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental, and vision coverage.
• Complimentary life insurance.
• Complimentary long-term disability
• Retirement plan with 5% company match.

To be considered for this position, you must have work authorization in the United States. The salary range for this position is $75,000-82,000 per year.