Lead Front Desk Agent

Hyatt Hotels Corporation; Escondido (CA); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Pay

Credit Union Membership

Tuition Reimbursement

Professional Counseling

Growth Opportunities

Free On-Site Parking

Monthly Recognition Programs

Stipend for Work Shoes

Job summary

Hyatt Vacation Club is looking for a Lead Guest Services Associate to enhance the vacation experience for our Owners/guests. This role involves checking guests into their villas, assisting with inquiries, and ensuring satisfaction through proactive service.

We provide a supportive work environment with competitive pay and various benefits. Available positions require flexibility in schedule and the ability to meet physical job requirements.

Qualifications

• Available to work various shifts, holidays, and weekends.
• Able to lift/carry/push/pull items up to 25lbs.
• Background and drug screening may be required.

Responsibilities

• Check Owners/guests into their villas and provide information.
• Respond positively to guests' questions and concerns.
• Assist management with training new associates.
• Follow up with guests to ensure their satisfaction.

Skills

Customer service

Active listening

Communication

Problem-solving

Job description

Close Inclusive Collection Job Postings Notification

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a LeadGuest Services Associate at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Free On-Site Parking
• Department celebrations
• Monthly associate recognition and reward programs
• Stipend for work shoes

As a LeadGuest Services Associate, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.
• Assists management with training new associates or hourly duties as needed.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a LeadGuest Services Associate at HVC:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Hyatt Regency Hill Country Resort and Spa | San Antonio , TX , US

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