Front Desk Agent

MSNDD Services LLC; Town of Middleton (WI); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and,

Opportunities for advancement within —

Professional development opportunities

Positive and supportive work环境

Job summary

MSNDD Services LLC in Wisconsin is seeking a friendly Front Desk Agent for the hotel. You will manage reservations, check guests in and out, and assist with guest requests during their stay.

This 1st shift position runs Saturdays and Sundays from 7:00 am to 3:00 pm, with a starting wage of $17 per hour. A strong customer service mindset and ability to work in a fast-paced environment are essential.

Qualifications

• Front desk or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Able to multitask in a high-volume environment.
• Proficient with computer systems and reservation software.
• Willing to work evenings, weekends and holidays.

Responsibilities

• Manage reservations and check guests in and out using the reservation system.
• Handle guest requests such as tours or restaurant bookings.
• Process payments and issue keys during check-in/check-out.
• Answer calls and respond to online inquiries promptly.
• Assist with organizing events and meetings.
• Address guest concerns with professionalism.
• Perform light cleaning tasks and restock supplies.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Reservation software

Flexible schedule

Tools

Reservation system

Microsoft Office

Job description

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

The position is for 1st shift - 7:00 am - 3:00 pm on Saturdays and Sundays.

Starting wage is $17 per hour.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system


• Handle guest requests, such as booking tours or making restaurant reservations


• Assist with check-in and check-out processes, including handling payments and issuing keys


• Answer phone calls and respond to online inquiries in a timely and professional manner


• Assist with organizing and setting up events and meetings


• Handle guest complaints and concerns with grace and professionalism


• Perform light cleaning duties, such as wiping down counters and restocking supplies


• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred


• Strong communication and interpersonal skills


• Ability to multitask and handle a high-volume workload


• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems


• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary


• Employee discounts on hotel rooms and amenities


• Opportunities for advancement within the company


• Professional development opportunities


• Positive and supportive work environment