Front Desk

Avid by IHG Denver Airport; Denver (CO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Opportunities for advancement within.

Professional development opportunities

Positive and supportive work

Job summary

Avid by IHG Denver Airport is seeking a friendly Front Desk Agent to join our hotel team. You will manage reservations, check guests in and out, and assist with guest needs during their stay.

The ideal candidate will have strong customer service and communication skills, be able to multitask in a fast-paced environment, and be flexible to work evenings, weekends, and holidays as needed. This role offers competitive pay, employee discounts, and opportunities for advancement within the company.

Qualifications

• Previous front desk or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle high-volume workload.
• Proficiency with computer systems and software (Microsoft Office; reservation systems).
• Ability to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests such as tours or restaurant reservations.
• Assist with check-in/check-out including payments and issuing keys.
• Answer calls and respond to online inquiries promptly.
• Assist with organizing events and meetings.
• Address guest complaints professionally.
• Perform light cleaning and restock supplies.
• Carry out other duties as assigned.

Skills

Customer service

Communication

Multitasking

Computer systems

Tools

Reservation systems

Microsoft Office

Job description

Introduction

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment