Front Desk Agent

Lexima; Wichita (KS); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and?

Opportunities for advancement within?—

Professional development opportunities

Positive and supportive work enviro

Job summary

Lexima is seeking a friendly Front Desk Agent for a hotel in Wichita, KS. You will manage reservations, check guests in and out, and assist guests with requests during their stay.

Ideal candidates have strong customer service skills and the ability to multitask in a fast-paced environment. The role may require evenings, weekends, and holidays.

Qualifications

• Experience in front desk or customer service roles preferred.
• Strong communication and interpersonal skills required.
• Ability to multitask and manage a high-volume workload.
• Proficiency with computer systems and reservation management software.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as tours or restaurant bookings.
• Assist with check-in/check-out, payments, and issuing keys.
• Answer phone calls and online inquiries promptly and professionally.
• Assist with organizing events and meetings as needed.
• Address guest complaints with professionalism.
• Perform light cleaning duties and restock supplies.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Computer systems

Tools

Reservation management systems

Microsoft Office

Job description

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment