Savannah Sunset Front Desk Agent

Six Flags Great Adventure; Old Bridge (NJ); Vor Ort; USD 23.000 - 32.000; Vollzeit

Zusammenfassung

Six Flags Great Adventure is hiring a Front Desk Agent in New Jersey to check guests in and out of the hotel and deliver exceptional service throughout their stay. You will communicate clearly, assist guests, and uphold Six Flags guest service standards.

Pay is $20.00 per hour, with duties including handling reservations, billing, and coordination with other departments to ensure a smooth guest experience. Prior experience with Opera PMS is a plus.

Qualifikationen

• 18 years or older
• General computer knowledge
• Microsoft Office experience (Word, Excel, Outlook)
• Ability to work in all weather conditions
• Experience with Credit Card Machine and cash handling preferred
• Friendly, outgoing demeanor with a positive attitude
• Experience working with the public in service industries preferred
• Comfortable answering and transferring calls
• Knowledge of hotel property and safari hours and offerings
• Ability to multi-task in a fast-paced environment
• Calm and professional under pressure
• Familiar with Opera software preferred
• Strong organizational skills and attention to detail

Aufgaben

• Welcome guests and provide excellent service to ensure satisfaction
• Respond to guest requests and complaints with proper channels
• Handle guest billing professionally
• Resolve guest issues using problem-solving skills
• Coordinate with departments to address guest requests
• Provide property information to guests prior to arrival
• Operate Opera PMS to make reservations and view billing
• Check guests in with accurate information and establish credit
• Create and distribute room and staff keys
• Handle inbound calls from guests and the public
• Coordinate transportation for check-ins/check-outs
• Adhere to policies and safety standards
• Communicate clearly with guests and management
• Assist other departments as needed
• Create customized itineraries for guests

Kenntnisse

Customer service

Communication

Multi-tasking

Professional demeanor

Friendly demeanor

Phone handling

Public interaction

Tools

Opera PMS

Credit card processing

Microsoft Office

Jobbeschreibung

The Front Desk Agent is responsible for checking guests in and out of the hotel and providing exceptional service throughout the guests’ stay. Giving clear communication and assistance to all guest while upholding the Six Flags Standards of guest service.

Pay Rate: $20.00 per hour

Overview

The Front Desk Agent is responsible for checking guests in and out of the hotel and providing exceptional service throughout the guests’ stay. Giving clear communication and assistance to all guest while upholding the Six Flags Standards of guest service.

Pay Rate: $20.00 per hour

Responsibilities

• Courteously welcome all guests and provide excellent service to ensure guest satisfaction
• Respond to or channel any guest requests/complaints to the department or proper manager
• Handle guest billing in a responsible and professional manner
• Use problem-solving skills to professionally handle any guest issue, question, or concern
• Communicate with other departments to address requests and concerns from guests
• Provide details and property information for guests stay prior to their arrival
• Operate the Front Desk property management system (Opera) to make reservations, review stay details, and billing information
• Check-in guests into the computer, establishes credit and give the guest accurate information
• Proper creation and distribution of room keys and staff keys
• Handle phone calls from both in-house guests and public calls
• Ensure transportation needs are being met for shuttling and check in & outs
• Adhere to house rules, departmental policies, and safety standards
• Communicate clearly with guests and management
• Assist in other departments such as transportation or housekeeping as assigned or needed
• Create customized itineraries for guests

Qualifications

• 18 years or older
• Must have general computer knowledge
• Computer experience in Microsoft Office (Word, Excel, Outlook)
• Ability to work in all weather conditions
• Previous experience with Credit Card Machine and cash handling preferred
• Must be a friendly, outgoing “people” person with a good attitude and smile
• Previous experience working with the public in a service provider industry preferred
• Must be comfortable answering and transferring calls
• Knowledgeable of hotel property and safari
• Possess ability to multi-task and work in a fast-paced environment
• Possess ability to remain calm and professional in all situations
• Knowledgeable in all Hotel, Theme Park, Water Park, and Safari hours of operation & offerings
• Must be able to work mornings, nights, weekends, holidays, and other shifts as necessary
• Drivers license preferred
• Possess ability to remain calm and professional in all situations
• Knowledge of Opera software preferred
• Possess organizational skills and attention to detail