Savannah Sunset Front Desk Agent

Six Flags Great Adventure; Allentown (NJ); Vor Ort; USD 23.000 - 32.000; Vollzeit

Zusammenfassung

The Six Flags Great Adventure Front Desk Agent handles guest check-in and check-out with a focus on exceptional service during the stay. The role requires clear communication and support for all guests, while upholding Six Flags standards of guest service.

Responsibilities include using Opera PMS for reservations and billing, handling phone calls, and coordinating with transportation and housekeeping as needed to ensure a smooth guest experience.

Qualifikationen

• General computer skills, MS Office knowledge, and strong customer service orientation.
• Experience with credit card processing and cash handling is preferred.
• Comfortable in a fast-paced guest-facing environment.
• Excellent communication and a friendly, professional demeanor.

Aufgaben

• Greet guests and welcome with a warm, professional demeanor.
• Check guests in and out using Opera PMS; review stay details and billing.
• Handle guest requests and complaints or route to the appropriate manager.
• Process payments and manage billing accurately.
• Assist with cross-department communication for guest needs.
• Provide information about hotel, safari, and park hours.
• Answer phone calls and transfer as needed to the proper extension.
• Assist other departments such as transportation or housekeeping as required.
• Create customized itineraries for guests.

Kenntnisse

General computer skills

MS Office

Credit card processing

Cash handling

Customer service oriented

Friendly demeanor

Telephone etiquette

Multi-tasking

Opera software

Tools

Opera software

Jobbeschreibung

The Front Desk Agent is responsible for checking guests in and out of the hotel and providing exceptional service throughout the guests’ stay. Giving clear communication and assistance to all guest while upholding the Six Flags Standards of guest service.

Pay Rate: $20.00 per hour

Overview

The Front Desk Agent is responsible for checking guests in and out of the hotel and providing exceptional service throughout the guests’ stay. Giving clear communication and assistance to all guest while upholding the Six Flags Standards of guest service.

Pay Rate: $20.00 per hour

Responsibilities

• Courteously welcome all guests and provide excellent service to ensure guest satisfaction
• Respond to or channel any guest requests/complaints to the department or proper manager
• Handle guest billing in a responsible and professional manner
• Use problem-solving skills to professionally handle any guest issue, question, or concern
• Communicate with other departments to address requests and concerns from guests
• Provide details and property information for guests stay prior to their arrival
• Operate the Front Desk property management system (Opera) to make reservations, review stay details, and billing information
• Check-in guests into the computer, establishes credit and give the guest accurate information
• Proper creation and distribution of room keys and staff keys
• Handle phone calls from both in-house guests and public calls
• Ensure transportation needs are being met for shuttling and check in & outs
• Adhere to house rules, departmental policies, and safety standards
• Communicate clearly with guests and management
• Assist in other departments such as transportation or housekeeping as assigned or needed
• Create customized itineraries for guests

Qualifications

• 18 years or older
• Must have general computer knowledge
• Computer experience in Microsoft Office (Word, Excel, Outlook)
• Ability to work in all weather conditions
• Previous experience with Credit Card Machine and cash handling preferred
• Must be a friendly, outgoing “people” person with a good attitude and smile
• Previous experience working with the public in a service provider industry preferred
• Must be comfortable answering and transferring calls
• Knowledgeable of hotel property and safari
• Possess ability to multi-task and work in a fast-paced environment
• Possess ability to remain calm and professional in all situations
• Knowledgeable in all Hotel, Theme Park, Water Park, and Safari hours of operation & offerings
• Must be able to work mornings, nights, weekends, holidays, and other shifts as necessary
• Drivers license preferred
• Possess ability to remain calm and professional in all situations
• Knowledge of Opera software preferred
• Possess organizational skills and attention to detail