Front Desk Agent

Bbl Construction Services, LLC; Town of East Greenbush (NY); Hybrid; USD 22,000 - 25,000; Part time

Benefits offered by this job

Paid Time Off

401K Investment

Referral Bonus

Associate Development Plan

Job summary

Residence Inn East Greenbush is seeking a Front Desk Agent to join our hospitality team. This part-time role focuses on greeting guests, processing check-ins and check-outs, and delivering friendly, professional service to ensure an exceptional stay.

The position requires flexibility for weekends and holidays, strong communication skills, and comfort with basic computer tasks. Training is provided, with opportunities to learn hotel operations and guest services in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• Typing and computer aptitude required.
• Interpersonal, reading, writing and basic math abilities.

Responsibilities

• Check guests in and out promptly and courteously using up-selling techniques to maximize room revenue.
• Process guest payments according to established policies and procedures.
• Respond to guest requests promptly; provide information on local attractions and hotel services.
• Resolve guest complaints to the satisfaction of the guest; inform supervisor of major problems or disturbances.
• Book guest reservations or coordinate with the reservation center.
• Handle departmental cash receipts, posts charges, and prepare deposits; balance cash drawer.

Job description

# Front Desk AgentResidence Inn East Greenbush - East Greenbush, NY 12061## OverviewSalary Range$16.50 - $17.50 HourlyPosition TypePart TimeJob ShiftAnyCategoryHospitality - Hotel## Description**COME AND JOIN OUR AMAZING TEAM!***Most positions do require weekend and holiday availability.*We are pleased to share the benefit options that we offer:* Paid Time Off* 401K Investment* Referral Bonus* Associate Development Plan Opportunities* Internal Promotion Opportunities* Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates* Associate Travel Program DiscountsFront Desk Agent is responsible for assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. Responsible to guests. Able to work flexible schedule. Reports directly to the Front Desk Supervisor. High school diploma or equivalent preferred. Skills include: typing, computer aptitude. Interpersonal skills, reading, writing, mathematical abilities, including basic math. Physical requirements include: speaking/hearing on the phone, reading/writing/typing, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Moving about, usually while standing up for a significant portion of the workday.*Duties to include, but not limited to*:* Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.* Checks guests out of the hotel; processes customer payments according to established policies and procedures.* Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.* Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.* Books guest reservations or coordinates with reservation center.* Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.* Issues, controls and releases guest safe-deposit boxes.