Front Desk Agent

Holiday Inn Express- East Greenbush; Town of East Greenbush (NY); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Paid Time Off

401K Investment

Referral Bonus

Development Plan

Internal Promotion

Medical Benefits

Dental Benefits

Vision Benefits

Voluntary Benefits

FSA/HSA Accounts

Travel Discounts

Job summary

Holiday Inn Express- East Greenbush is seeking a Part Time Front Desk Agent to deliver courteous, efficient service in the hotel’s front office. The role requires weekend and holiday availability and involves check-in/check-out, guest inquiries, and selling hotel services.

The position offers an hourly wage of $16.00–$18.00, plus benefits including PTO, 401K, referral bonuses and professional development opportunities.

Responsibilities

• Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates; prepares for group check in/out and VIP arrivals.
• Checks guests out of the hotel; processes customer payments according to established policies and procedures.
• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
• Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Books guest reservations or coordinates with reservation center.
• Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
• Issues, controls and releases guest safe-deposit boxes.

Job description

Job Details

Job Location: Holiday Inn East Greenbush - Rensselaer, NY 12144

Position Type: Part Time

Salary Range: $16.00 - $18.00 Hourly

Job Shift: Any

Job Category: Hospitality - Hotel

COME AND JOIN OUR AMAZING TEAM!

Positions require weekend and holiday availability.

We are pleased to share the benefit options that we offer:

• Paid Time Off


• 401K Investment


• Referral Bonus


• Associate Development Plan Opportunities


• Internal Promotion Opportunities


• Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates


• Associate Travel Program Discounts

Front Desk Agent is responsible for assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. Responsible to guests. Able to work flexible schedule. Reports directly to the Front Desk Supervisor. High school diploma or equivalent preferred. Skills include: typing, computer aptitude. Interpersonal skills, reading, writing, mathematical abilities, including basic math. Physical requirements include: speaking/hearing on the phone, reading/writing/typing, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Moving about, usually while standing up for a significant portion of the workday.

Duties to include, but not limited to:

• Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.


• Checks guests out of the hotel; processes customer payments according to established policies and procedures.


• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.


• Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.


• Books guest reservations or coordinates with reservation center.


• Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.


• Issues, controls and releases guest safe-deposit boxes.

Qualifications