Front Desk Agent

WinStar World Casino & Resort; Thackerville (OK); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health plans

Discounts

CPR/First Aid certification support

Job summary

WinStar World Casino & Resort in Oklahoma is seeking a Front Desk Agent to greet guests, manage check-ins and check-outs, and provide seamless service.

The role requires hospitality mindset, fluent English, strong communication, and comfort with hotel reservation systems. You will collaborate across teams, maintain a welcoming lobby, and adapt to varied shifts.

Qualifications

• Fluent English, written and spoken.
• Hospitality experience preferred but not required.
• Comfort with computer systems and reservations reporting.
• Physical ability to lift up to 25 pounds.

Responsibilities

• Create unforgettable experiences and guest satisfaction from arrival.
• Manage registrations, check-ins, and check-outs.
• Answer calls and handle reservations with a positive attitude.
• Support revenue management through accurate guest data.
• Resolve concerns and collaborate across teams.
• Maintain a welcoming lobby and follow safety procedures.
• Adapt to various shifts as business needs require.

Skills

Fluent English

Strong communication

Hospitality mindset

Tech-savvy

Multitasking

Confidentiality

Job description

Join Our Team as a Front Desk Agent!

Are you passionate about delivering exceptional service and creating unforgettable experiences for guests? We're looking for an enthusiastic, customer-focused individual to be the first point of contact for our guests, providing warm welcomes and seamless assistance during check-ins and check-outs.

$16 to $18 per hour

What You'll Do:

• Create Unforgettable Experiences: Be the heart of guest satisfaction by ensuring every guest feels welcome and valued from the moment they arrive.
• Seamless Check-Ins & Check-Outs: Manage guest registrations, check-ins, and check-outs with precision and a smile.
• Handle Guest Requests & Inquiries: Respond to phone calls, reservations, and inquiries with a positive attitude and a helpful approach, offering guests valuable information about the hotel and surrounding area.
• Support Revenue Management: Play a key role in driving the hotel's revenue strategy by accurately managing guest preferences and room assignments.
• Resolve Guest Concerns: Tactfully handle guest concerns and provide resolutions that leave a lasting positive impression.
• Collaborate Across Teams: Work closely with departments to ensure guests receive outstanding service and their needs are always met.
• Maintain a Welcoming Environment: Keep the front desk and lobby areas spotless, ensuring every guest feels right at home.
• Stay Prepared: Follow emergency procedures and be an active participant in the hotel's Safety Committee to ensure the safety of both guests and staff.
• Adapt to Business Needs: Be flexible and ready to work various shifts to support our business needs, ensuring a smooth operation at all times.

What You Need to Succeed:

• Passion for Hospitality: Previous experience in the hospitality industry is a plus, but a positive attitude and willingness to learn are key!
• Strong Communication Skills: You'll need to be a confident communicator, fluent in English, both written and spoken.
• Attention to Detail: Your organizational and problem-solving skills will help you excel in a fast-paced, ever-changing environment.
• Tech-Savvy: Comfortable using computer systems and applications related to guest reservations and reporting.
• Confidentiality: You'll handle sensitive guest information, so integrity and confidentiality are a must.
• Multitasking Ability: You'll need to juggle multiple tasks while maintaining a calm and friendly demeanor.

Additional Perks & Requirements:

• Uniform & Grooming: You'll be representing the hotel, so a neat, clean, and professional appearance is a must.
• Physical Demands: Must be able to lift up to 25 pounds, bend, reach, and move around your workspace comfortably.
• Safety First: Be trained in Personal Protective Equipment (PPE) and follow safety procedures for the well-being of all.
• Training & Certification: CPR and First Aid certification is a bonus, and we'll support you in obtaining any necessary certifications.

Why Join Us?

• Dynamic Work Environment: Work alongside a dedicated team of professionals in a hotel that's known for its commitment to excellence.
• Growth Opportunities: We support your career development and provide opportunities for advancement within our company.
• Employee Benefits: Enjoy a range of benefits designed to support your well-being, including health plans and discounts.