Rooms Controller

fourseasons; Surfside (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Training & development

Employee discount

Dry cleaning

Employee meals

Parking

Job summary

Four Seasons Hotel at The Surf Club in Surfside, FL seeks a Rooms Control Coordinator to maximize revenue by managing the hotel's room inventory and coordinating with Front Desk, Revenue, and Housekeeping. You will block rooms, balance types, identify upsell opportunities, ensure Opera PMS accuracy, and oversee Out of Order inventory while supporting an exceptional guest experience.

Ideal candidates bring luxury-hospitality experience, strong communication, attention to detail, and familiarity

Qualifications

• Experience in a luxury hotel environment.
• Minimum 5 years in Front Desk or Reservations.
• Excellent interpersonal and communication skills.
• Strong attention to detail and technical proficiency.
• Solid knowledge of room inventory management and room assignments.

Responsibilities

• Block the house and manage queue rooms and related communications.
• Balance guestrooms and suites to optimise revenue opportunities.
• Identify upsell opportunities with Revenue and set pricing strategies; coordinate with Front Desk and Housekeeping.
• Ensure Opera inventory is balanced and correct variances.
• Block VIPs into upgraded room types and allocate upgrades for revenue.
• Manage Out of Order/Out of Service rooms and coordinate with departments.

Skills

Luxury hotel experience

Interpersonal communication

Attention to detail

Inventory management

Opera PMS

Tools

Opera PMS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year's Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.

About the role:

The Rooms Control Coordinator will work in partnership with Front Desk, Revenue, Housekeeping, and other operational departments with a focus on managing the hotel's room inventory to maximize revenue pertaining to guestrooms & suites.

What you will do:

• Block the house, managing queue rooms and communication related to queue rooms, managing traces, as well as late check-out and early check-in requests

• Ensure the hotel is set up for success by appropriately blocking guestrooms & suites by balancing room types to enhance revenue opportunities.

• Partner with the Revenue Team to identify potential upsell opportunities, determine appropriate pricing strategie s, and prepare daily upsell target list. Communicate effectively with the Front Desk Team and coordinate with Housekeeping to ensure upgraded inventory is cleaned, inspected, and available for arriving guests in a timely manner.

• Ensure inventory across the Property Management System (Opera) is in balance and take corrective action in the event of variances

• Block VIPs into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue

• Manage Out of Order and Out of Service rooms' inventory, following up with departments such as Housekeeping, Engineering, and Front Desk, and updating the Revenue Management team

What you bring:

• Experience working within a luxury hotel or similar environment

• 5 years of Front Desk and/or Reservations experience

• Excellent interpersonal and communication skills

• Strong attention to detail and technical proficiency

• Strong knowledge of room inventory management and room assignment strategies

• Experience working with Opera or a similar Property Management System

What we offer:

• Excellent Training and Development opportunities

• Employee Discount for stays at any Four Seasons worldwide

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

• Complimentary Parking

Schedule & Hours:

• Full time (days, evening, weekends and holidays.)

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affi­cative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal