Guest Experience Agent (Front Desk)

fourseasons; Fort Lauderdale (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary and Benefits

Employee Lodging Discounts

Job summary

Four Seasons Fort Lauderdale is seeking a Guest Experience Agent to warmly welcome and register hotel guests, assist with requests, and ensure an exceptional stay. You will check guests in and out, handle inquiries, and collaborate with multiple hotel departments to deliver personalized service.

Ideal candidates have at least one year of frontline hotel experience, polished presentation, and strong communication skills.

Qualifications

• Experience at a hotel front desk/reception, preferably in luxury properties.
• Excellent personal presentation and interpersonal skills.
• Strong time management and multi-tasking abilities.
• Excellent communication and teamwork across departments.

Responsibilities

• Check in guests efficiently and friendly, ensuring correct room type and rate.
• Check out guests, confirm satisfaction, handle keys and charges.
• Assist with pre-arrival emails, concierge communications, and special occasion setup.
• Handle guest inquiries with exceptional hospitality and resolve complaints.
• Use computer systems to check in/out, run reports, and manage room blocks.
• Assist during busy periods in Concierge, Guest Relations, and lobby coverage.

Skills

Interpersonal skills

Time management

Communication skills

Tools

Microsoft Office Suite

Opera

HotSOS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sophisticated style and energy in a celebrated vacation destination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale’s best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world’s top yachting locales.

About the role

The Guest Experience Agent welcomes and registers hotel guests, checks guests out of the hotel, and responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What you will do

• Check in guests in an efficient and friendly manner, assuring that guest is assigned type of room requested and the correct rate is charged.
• Check out guest at end of stay, ascertaining guest satisfaction, collecting keys, posting late charges and settling bill accurately.
• Assist with pre-arrival emails, monitor all Chat messages for Concierge, Guest Relations and FD, write special occasion card/notes, and assist with special occasion set up.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Accept reservations, changes and cancellations in the absence of Reservations Department Staff. Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Guest Relations, Guest Services, and lobby coverage.

What you bring

• At least 1 year of hotel front desk/reception experience, preferably in a luxury hotel or resort.
• Excellent personal presentation and interpersonal skills.
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
• Ability to operate all computer equipment necessary to perform the job; knowledge of Microsoft Office Suite, Opera, and HotSOS preferred/is a plus.
• Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

• Full-Time
• This position requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, and holidays

Miscellaneous:

US work authorization is required.

Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity,
Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal