Rooms Controller

Four Seasons Hotels Limited; Miami Beach (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Training program

Employee discount for stays

Dry cleaning for employee uniforms

Employee meals

Complimentary parking

Job summary

Four Seasons Hotel Surf Club in Surfside, Miami Beach, FL, is seeking a Rooms Control Coordinator to partner with Front Desk, Revenue, and Housekeeping. You will manage hotel room inventory to maximize revenue for guestrooms and suites.

Required: experience in a luxury hotel, 5 years in Front Desk or Reservations, and strong interpersonal skills. Proficiency with Opera PMS and a keen eye for detail are essential. Benefits include employee discounts, meals, and training opportunities.

Qualifications

• Experience working within a luxury hotel or similar environment.
• 5 years of Front Desk and/or Reservations experience.
• Excellent interpersonal and communication skills.
• Strong attention to detail and technical proficiency.
• Strong knowledge of room inventory management and room assignment strategies.
• Experience working with Opera or a similar Property Management System (PMS).

Responsibilities

• Block the house, manage queue rooms and related communications, manage traces, and handle late check-out/early check-in requests.
• Balance room types and block guestrooms & suites to optimize revenue opportunities.
• Identify upsell opportunities with Revenue Team and communicate pricing strategies; prepare daily upsell targets.
• Coordinate with Front Desk and Housekeeping to ensure upgraded inventory is clean, inspected, and ready for arriving guests.
• Ensure Opera PMS inventory is balanced and take corrective action for variances.
• Block VIPs into upgraded room types and allocate rooms for upgrades that generate revenue.
• Manage Out of Order/Out of Service rooms and update Revenue Management and other departments.

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.

About the role

The Rooms Control Coordinator will work in partnership with Front Des k, Revenue, Housekeeping, and other operational departments with a focus on managing the hotel's room inventory to maximize revenue pertaining to guestrooms & suites .

What you will do

• - B lock the house, managing queue rooms and communication related to queue rooms, managing traces, as well as late check-out and early check-in requests


• - E nsure the hotel is set up for success by appropriately blocking guestrooms & suites by balancing room types to enhance revenue opportunities .


• - Partner with the Revenue Team to identify potential upsell opportunities , determine appropriate pricing strategie s, and prepare daily upsell target list . Communicate effectively with the Front Desk Team and coordinate with Housekeeping to ensure upgraded inventory is cleaned, inspected, and available for arriving guests in a timely manner .


• - Ensure inventory across the Property Management System (Opera) is in balance and take corrective action in the event of variances


• - Block VIPs into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue


• - Manage Out of Order and Out of Service rooms’ inventory, following up with departments such as Housekeeping, Engineering, and Front Desk, and updating the Revenue Management team

What you bring

• - Experience working within a luxury hotel or similar environment


• - 5 years of Front Desk and/or Reservations experience


• - Excellent interpersonal and communication skills


• - Strong attention to detail and technical proficiency


• - Strong knowledge of room inventory management and room assignment strategies


• - Experience working with Opera or a similar Property Management System

What we offer

• - Excellent Training and Development opportunities


• - Employee Discount for stays at any Four Seasons worldwide


• - Complimentary Dry Cleaning for Employee Uniforms


• - Complimentary Employee Meals- Complimentary Parking

Schedule & Hours

• - Full time (days, evening , weekends and holidays .)

Candidates must have valid work authorization for the U.S.

Four Seasons is an Equal Opportunity, Affiantative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal