Front Desk Agent

Crestline Hotels and Resorts; Stratford (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent to provide exceptional service to guests. The role involves assisting with check-ins and check-outs, managing guest requests, and ensuring satisfaction. Candidates should have a high school diploma and experience in a hotel setting. Join a team that values guest relations and professionalism.

Qualifications

• At least one year of experience in a similar hotel position.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out.
• Resolve guest complaints and maintain positive relations.
• Process all guest check-ins and check-outs.

Skills

Guest Relations

Problem Solving

Communication

Education

High School Diploma

Job description

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information in accordance with standard policies and procedures.

Key Duties & Responsibilities :

1. Resolve guest complaints, ensuring guest satisfaction.
2. Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
3. Maintain positive guest relations at all times.
4. Maintain complete knowledge of hotel features/services, hours of operation, room rates, packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
5. Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
6. Answer department telephone within 3 rings, using correct greeting and etiquette.
7. Process all guest check-ins, verify registration information, and obtain backup payment information; collect cash when designated.
8. Escort guests and transport luggage to rooms with Bell Person assistance.
9. Handle overbooked or walk-in guests.
10. Record wake-up call requests and manage guest faxes.
11. Communicate guest information to relevant departments (special requests, amenities).
12. Resolve discrepancies in room status reports with Housekeeping.
13. Match bucket check to in-house guest ledger report and report discrepancies.
14. Process check-outs, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.

Education and Experience :

1. High School Diploma or GED.
2. At least one year of experience in a similar hotel position.
3. Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer / Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability.