Front Desk Agent

Fairfield Inn Deptford; Woodbury (NJ); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hospitality company is seeking a Front Desk Agent for part-time work on weekends. The role involves providing excellent customer service, managing guest check-ins and checkouts, and ensuring a smooth experience for all guests. Ideal candidates should possess strong communication skills and a friendly demeanor. Experience in hospitality is preferred, along with basic computer skills.

Qualifications

• Experience in hospitality preferred.
• Computer skills required.
• Maintain a friendly demeanor.

Responsibilities

• Answer guest inquiries regarding services.
• Handle check-ins and checkouts efficiently.
• Complete shift duties promptly.

Skills

Customer service

Communication

Multitasking

Education

High School diploma or equivalent

College coursework in related field

Tools

Front desk computer systems

Job description

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Compensation Type
Hourly

Location:
Fairfield Inn Deptford
1160 North Hurffville Road
Deptford, NJ 08096

Overview

This position is part-time, working Friday, Saturday, and Sunday from 4PM to 10PM. The Front Desk Agent provides attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

• Answer guest inquiries regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages, and promotions listed in the Red Book.
• Familiarize with all in-house groups and restricted dates.
• Obtain necessary reservation information and follow rate-quoting procedures.
• Use proper hospitality terminology and understand emergency procedures.
• Handle check-ins and checkouts courteously and efficiently.
• Communicate effectively with other employees via radio etiquette.
• Operate all relevant front desk computer systems.
• Complete shift duties promptly, including reports and paperwork.
• Maintain a clean work area and promote guest programs.
• Assist guests with safe deposit boxes.

Qualifications

• College coursework in related field helpful.
• Experience in hospitality preferred.
• High School diploma or equivalent required.
• Computer skills required.
• Customer service experience preferred.
• Maintain a friendly demeanor and effective communication skills.
• Ability to multitask, prioritize, and handle problems proactively.
• Maintain attendance, appearance, and grooming standards.
• Comply with hotel policies and safety regulations.
• Show initiative and confidentiality.

Additional Information

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industries: Restaurants