Fairfield Inn & Suites Stevens Point - Front Desk Agent

Aimbridge Hospitality; Stevens Point (WI); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent at Fairfield Inn & Suites Stevens Point. This entry-level role focuses on delivering exceptional customer service and managing front desk operations to ensure a seamless experience for guests. Responsibilities include handling reservations, check-ins, and resolving guest inquiries efficiently. Enjoy a comprehensive benefits package and be part of a team dedicated to guest satisfaction.

Benefits

Daily Pay option

Medical, Dental, and Vision insurance

Disability Income (Short and Long-Term)

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Experience in hospitality preferred.

Responsibilities

• Provide outstanding service with a friendly demeanor.
• Convey information effectively and address inquiries promptly.
• Quickly evaluate and resolve guest concerns.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Fairfield Inn & Suites Stevens Point - Front Desk Agent

Join us to apply for the Fairfield Inn & Suites Stevens Point - Front Desk Agent role at Aimbridge Hospitality.

About the Role

The Front Desk Agent is essential to our guest experience, combining excellent customer service and communication skills to ensure a seamless and welcoming stay for our guests. This role involves managing guest interactions and maintaining the efficient operation of the front desk.

Key Responsibilities

• Customer Service Excellence: Provide outstanding service with a friendly and warm demeanor, enhancing guest satisfaction.
• Communication: Convey information effectively and address guest inquiries promptly, demonstrating strong verbal and written skills.
• Problem-Solving: Quickly evaluate and resolve guest concerns with appropriate solutions.
• Multitasking: Handle reservations, check-ins, and check-outs efficiently.
• Financial Skills: Understand and work with financial information, performing basic arithmetic as needed.

Qualifications

• High school diploma or equivalent; experience in hospitality preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

Eligible full-time employees can access a comprehensive benefits package, including:

• Daily Pay option
• Medical, Dental, and Vision insurance
• Disability Income (Short and Long-Term)
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

About Our Property

Located in Stevens Point, WI, our hotel offers easy access to highways, local colleges, businesses, and leisure attractions. Amenities include free Wi-Fi, breakfast, a fitness center, and an indoor pool. We prioritize guest comfort and satisfaction to ensure a memorable stay.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Management and Manufacturing
• Industry: Hospitality