Front Desk Agent - Part Time and/or Seasonal

Gulph Creek Hotels; Stafford Township (NJ); On-site; USD 25,000 - 35,000; Part time

Job summary

A leading company in the hospitality industry is seeking a Front Desk Agent for part-time and/or seasonal work. The role focuses on guest service and front desk operations to ensure high guest satisfaction. Candidates should have a high school diploma and effective communication skills. This entry-level position offers an opportunity to work in a dynamic environment.

Qualifications

• Customer service experience preferred.

Responsibilities

• Maintain guest service as the core philosophy.
• Greet guests warmly, process reservations, check-ins, and check-outs.
• Ensure high standards of personal appearance and grooming.

Skills

English

Effective communication

Education

High School diploma or equivalent

Job description

Front Desk Agent - Part Time and/or Seasonal

Join to apply for the Front Desk Agent - Part Time and/or Seasonal role at Gulph Creek Hotels.

Overview

The Holiday Inn at The Mainland Manahawkin/LBI, located at 151 Route 72 West, is hiring for a part-time and/or seasonal front desk agent. The role involves attending to guest needs and ensuring high guest satisfaction.

Responsibilities

1. Guest Service: Maintain guest service as the core philosophy, respond promptly to guest needs, ensure guest satisfaction, meet or exceed satisfaction measures, and uphold hotel standards.
2. Front Desk Operations: Greet guests warmly, process reservations, check-ins, and check-outs, anticipate guest needs, resolve concerns using the HEARS model, provide local area information, maintain accurate guest records, handle collection efforts, manage cash drawer, maintain logs, communicate effectively with staff and other departments, assist with PBX, bellman, concierge, and other services, and ensure high standards of personal appearance and grooming.

Qualifications

• High School diploma or equivalent.
• Customer service experience preferred.

Skills

• Ability to read, speak, and understand English.
• Effective communication skills for one-on-one and group interactions.

Certifications

None required at this time.

Physical Demands & Work Environment

• Stand, walk, use hands, talk, hear regularly.
• Reach with hands and arms frequently.
• Occasionally stoop, kneel, crouch, lift up to 40 pounds.
• Visual abilities include close, distance, color, and focus adjustment.

Additional Details

• Seniority level: Entry level.
• Employment type: Part-time.
• Job function: Management and Manufacturing.
• Industry: Hospitality.