Hotel Guest Service Representative

Buffalo Lodging Associates, LLC; Billerica (MA); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Paid weekly

Medical, Dental & Vision Insurance

401(k) with employer match

Paid vacation and sick time

Paid holidays

Tuition reimbursement

Flexible Spending Account

Life insurance

Short-term disability

Long-term disability

Employee assistance program

Hotel discounts

Wellness programs

Monthly appreciation activities

Learning and development opportunities

Employee referral program

Job summary

Buffalo Lodging Associates seeks a Full-Time Front Desk Agent for Hampton Inn by Hilton-Boston/Bedford/Burlington in Billerica, MA. Candidates should be available mornings, evenings, weekends and holidays; Hilton experience is preferred. You will greet guests, handle check‑in/out, manage reservations, and promote services.

The role emphasizes guest service excellence and efficient use of the Property Management System to ensure a smooth guest experience.

Qualifications

• Customer service experience, preferably in a hotel setting.
• Hilton experience is a plus.
• High school diploma or equivalent is preferred.
• Computer knowledge including intranet, Property Management System, Word, and Excel is strongly preferred.
• Valid driver’s license and acceptable driving history subject to company approval.

Responsibilities

• Greeting guests and completing the check‑in/check‑out procedure through the Property Management System while obtaining and storing pertinent information.
• Handling cash, credit card information and goods at the property.
• Identifying the needs of each guest and providing relevant information regarding hotel services and amenities to create an accommodating environment for all; responding to all guest requests in a timely manner.
• Taking reservations from incoming callers, inputting all information into the hotel management system, and updating or canceling reservations as requested by the guest.

Skills

Customer service

Hilton experience

PMS knowledge

Word/Excel

Driver's license

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Intranet

Word

Excel

Job description

Hampton Inn by Hilton-Boston/Bedford/Burlington, 25 Middlesex Turnpike, Billerica, MA 01821

We are currently looking for a Full‑Time Front Desk Agent to join our team! Agents must be available to work mornings, evenings, weekends and holidays. Prior Hilton experience is preferred.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests.

Our Hampton Inn by Hilton is located right off US‑3, 15 minutes from Hanscom Air Force Base and a 35‑minute drive to Downtown Boston or Historic Salem, MA. We feature 129 beautiful guest rooms, and guests can enjoy nature at Great Brook State Park, 15 minutes away. Burlington Mall is only three miles away. Daily seasonal breakfast is served to all our guests. The Hampton Inn is one of the 50 hotel properties owned and managed by the award‑winning hotel management company, Buffalo Lodging Associates.

Responsibilities

• Greeting guests and completing the check‑in/check‑out procedure through the Property Management System while obtaining and storing pertinent information.
• Handling cash, credit card information and goods at the property.
• Identifying the needs of each guest and providing relevant information regarding hotel services and amenities to create an accommodating environment for all; responding to all guest requests in a timely manner.
• Taking reservations from incoming callers, inputting all information into the hotel management system, and updating or canceling reservations as requested by the guest.

About Buffalo Lodging Associates

Buffalo Lodging Associates, a hotel‑management company based out of Canton, MA, has placed a strong emphasis on true hospitality since its founding in 1996. With an extensive portfolio of 50 hotels, we partner with respected hotel brands such as Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotels International. We are a community of welcoming, committed, and passionate associates driven to provide a best‑in‑class hospitality experience and operational excellence.

What You Bring

• Customer service experience, preferably in a hotel setting.
• Hilton experience is a plus.
• High school diploma or equivalent is preferred.
• Computer knowledge including intranet, Property Management System, Word, and Excel is strongly preferred.
• Valid driver’s license and acceptable driving history subject to company approval.

What We Offer You

• Paid weekly (every Friday)
• $19/hr
• Medical, Dental & Vision Insurance
• Competitive 401(k) Retirement Savings Plan with generous employer match
• Paid vacation and sick time
• Paid holidays
• Tuition reimbursement
• Flexible Spending Account
• Company‑paid life insurance
• Company‑paid short‑term disability insurance
• Long‑term disability insurance
• Employee assistance program
• Hotel discounts for you, your friends, and family
• Wellness programs
• Monthly employee appreciation activities & events
• Learning and development opportunities
• Employee referral program