Front Desk Agent

Regency Hotel Management, Inc.; Sioux Falls (SD); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in hotel management seeks an upbeat Front Desk Agent in Sioux Falls. Responsibilities include managing guest check-ins, handling reservations, and providing excellent customer service. Full-time and part-time positions available with comprehensive benefits such as insurance, PTO, and competitive pay. Join a team committed to hospitality since 1965.

Benefits

Medical and Dental Insurance

PTO

Competitive Pay

401(k) Retirement Savings Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Ongoing Training and Career Development

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Experience with hotel reservations software.
• Excellent communication and organizational skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Welcome guests upon their arrival and assign rooms.
• Respond to clients’ complaints in a timely and professional manner.

Skills

Customer Service

Communication

Organizational Skills

Education

Experience as Hotel Front Desk Agent or similar role

Tools

Hotel reservations software

Job description

Job Summary: We arelooking to add an upbeatFront Desk Agentto join our team in assisting with all aspects of hotel guest’s accommodations. Applicants must be self-motivated in a customer service-oriented atmosphere and must have a full understanding of the importance of working as a team to provide great customer service to our guests. Must feel comfortable in all situations, showing confidence and able to make fast decisions in any situation.

Full time and part time available, includes weekends and holidays. Currently seeking a flexible scheduleshifts ranging between 7am-3pm and 3pm-11pm.

Benefits ( Full-Time)

• Medical and DentalInsurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development

Responsibilities

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting all necessary information

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates, and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Monitor all areas of the hotel to assure secure and safe.

Maintain updated records of bookings and payments.

Document any guest comments/maintenance requests.

Maintain all areas of the front desk.

Qualifications

Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role

Experience with hotel reservations software

Customer service experience

Excellent communication and organizational skills

About Us:At Regency Hotel Management, hospitality is who we are—and what we do best.Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.