Front Desk Agent

Highgate; Harrisburg (Dauphin County); On-site; USD 10,000 - 60,000; Full time

Job summary

Highgate, un leader dans l'investissement immobilier et la gestion hôtelière, recherche un Agent de Réception au Residence Inn Harrisburg. Ce poste exige un service courtois et efficace, ainsi qu'une gestion des réservations et des opérations de caisse. Le candidat idéal doit avoir un bon sens du service à la clientèle et une capacité à travailler sous pression.

Qualifications

• Diplôme de lycée requis.
• Expérience en hospitalité préférée.
• Compétences en informatique nécessaires.

Responsibilities

• Répondre aux questions des clients concernant les services.
• Gérer les check-ins et check-outs de manière courtoise.
• Assurer la propreté du lieu de travail.

Skills

Communication efficace

Multitâche

Service client

Initiative

Résolution de problèmes

Education

Diplôme de lycée ou équivalent

Cours universitaires dans un domaine connexe

Tools

Systèmes informatiques de réception

Job description

Compensation Type: Hourly

About Highgate Hotels

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. The company has a strong presence in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding operations in Europe, Latin America, and the Caribbean. Its portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. Highgate offers expertise in all stages of the hospitality property cycle, develops bespoke hotel brands, and utilizes proprietary revenue management tools to optimize performance and asset value. The company’s leadership team comprises experienced hotel management professionals, making it a trusted partner for top ownership groups and major hotel brands. Offices are located in London, New York, Dallas, and Seattle.

Location

Residence Inn Harrisburg, 4480 Lewis Rd, Harrisburg, PA 17111

Overview

The Front Office Agent provides attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

1. Answer guest inquiries regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of rates, packages, and special promotions listed in the Red Book.
4. Familiarize with all in-house groups.
5. Monitor closed out and restricted dates.
6. Gather necessary information when taking reservations and follow rate-quoting procedures.
7. Understand hospitality terminology.
8. Know emergency procedures and assist as needed.
9. Handle check-ins and checkouts courteously and efficiently.
10. Use proper radio etiquette when communicating with staff.
11. Operate all relevant front desk computer systems.
12. Complete shift checklists and related reports promptly.
13. Balance and prepare shift paperwork according to standards.
14. Promote hotel promotions and guest programs.
15. Maintain a clean work environment.
16. Assist guests with safe deposit boxes.

Qualifications

1. College coursework in related field is helpful.
2. Experience in hospitality preferred.
3. High School diploma or equivalent required.
4. Computer skills required.
5. Customer service experience preferred.
6. Ability to communicate effectively, both verbally and in writing.
7. Ability to multitask and prioritize tasks efficiently.
8. Maintain a professional appearance and demeanor.
9. Adhere to hotel standards and safety regulations.
10. Show initiative and problem-solving skills.
11. Maintain confidentiality of guest and hotel information.
12. Perform additional duties as assigned.