Front Desk Agent

KAJ Hospitality; Sioux Falls (SD); On-site; USD 28,000 - 42,000; Full time

Job summary

Join a forward-thinking hospitality team as a Guest Service Agent, where your role as the first point of contact for guests is paramount. This position emphasizes the importance of communication, empathy, and organization, ensuring every guest feels welcomed and valued. You will be part of a dynamic team dedicated to creating memorable experiences, fostering relationships, and enhancing guest satisfaction. With a focus on personal growth and a family-friendly environment, this role offers the opportunity to make a real impact in the hospitality industry. If you thrive in a fast-paced setting and are passionate about service, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Flexible Spending Plan

Long-term Disability

Qualifications

• Strong customer service skills and a passion for helping others.
• Ability to work in a fast-paced environment and adapt to changes.

Responsibilities

• Act as the first point of contact for guests, ensuring satisfaction.
• Assist guests with inquiries and provide timely information.
• Collaborate with team members to enhance the guest experience.

Skills

Customer Service

Communication Skills

Organizational Skills

Empathy

Team Collaboration

Education

High School Diploma

Hospitality Management Degree

Job description

SpringHill Suites by Marriott Sioux Falls

Front Desk

Overview

Consider this role as the official (first!) face of the KAJ experience! As our Guest Service Agents, you act as the Welcome Facilitator and make every effort to ensure every guest’s satisfaction is met for the duration of their stay. You’re organized to a fault and lead each guest interaction with empathy, seeking to understand. You’re quick on your feet and love lending a helping hand across the hotel property. You’re a beacon of resource always shining a light on the solutions you provide.

If you find yourself yearning for a role focused on communication and happiness, love to organize and be a connector, and have a passion for people, we’d like to welcome you to learn more about KAJ!

At KAJ, we promise to deliver engaged leadership, a family-friendly environment, opportunities for growth, and colleagues who feel like lifelong friends. Our benefits include competitive wages, medical/dental/vision/life insurance, long-term disability, flexible spending plan, supplemental health coverage, and 401(k).

A Typical Day as a Welcome Facilitator

We strive to provide the ultimate experience for every guest in our care—whether individual business travelers, friends on an overdue getaway, or families navigating a road trip. Our guests deserve a “yes and” experience:

• Response with a Smile: A brand beacon who tirelessly focuses on the guest experience. The sharing of timely, accurate information with guests and administration. You’ll receive hands-on training, orientation of all spaces, and a mentor colleague to guide you in your earliest days with us. You’ll also use our KAJ Welcome Facilitator Checklist which takes the guesswork out of the details, with ample time to deliver plenty of “yes and” moments to our guests.
• Tone Setter Extraordinaire: First impressions are everything, but experiences are what last. Meeting every guest’s need while anticipating their next means you set the entire tone and outcome of their stay and interaction.
• A Team of Welcome Facilitators: One of the best parts about this role is working with colleagues who share your passion, drive, and commitment to service. You will be asked to assist other Welcome Facilitators throughout the day, and together, make a lasting impression with the guests about the space, the people, and their experience through guest services.
• Calm on the Surface: There’s never a dull moment in this role, as you are on your feet and moving most of the time, adjusting to each day’s requirements as they arise. You’ll log steps and maintain your physical health by actively moving up to eight hours per day and sometimes lifting up to 40 pounds. You and your teammates will consistently support each other to lend a hand as needed to ensure we’re delivering the KAJ experience every day, with every guest.

KAJ is for day makers, time takers, and big picture see-ers. By fostering a sense of family, comfort, and ritual, we’re inspiring our guests to achieve whatever they face when they leave our lobbies. KAJ communities are dynamic and built for people who thrive on delivering great experiences. While KAJ is a revenue and reviews-based business, we’re more into relationships. People over all else. We’re a “yes and”-type organization, indefinitely.

If this is you and you want to build a career where you can make a real impact, start a conversation with us.

Here for People.

“Taking care of people is our most important core value. If we take care of our guests and make them feel at home, they’ll keep coming back.”

“To me, taking care of people is the most important value. It’s the complete basis of the service industry.”

Scott Huson, Food & Beverage Director, DoubleTree by Hilton West Fargo Sanford Medical Center

“KAJ is here for people every single day. We adapt to what each guest needs to make their stay enjoyable.”

Scott Huson, Food & Beverage Director, DoubleTree by Hilton West Fargo Sanford Medical Center