2025 April-October Seasonal Front Desk Agent

Custerresorts; South Dakota; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Associate to join their team. This role is vital in ensuring guests receive exceptional service and support during their stay. Responsibilities include resolving guest complaints, managing reservations, and collaborating with various departments to maintain a seamless experience. If you are passionate about hospitality and thrive in a dynamic environment, this position offers a fantastic opportunity to grow and make a difference in guests' experiences.

Qualifications

• Prior experience in hospitality preferred but not required.
• Ability to follow detailed instructions and resolve guest issues.

Responsibilities

• Provide excellent guest service and address inquiries about resort policies.
• Monitor payments and work with housekeeping on room status.

Skills

Guest Service

Problem Solving

Communication Skills

Attention to Detail

Education

High School Diploma or GED

Job description

Department: Rooms

Reports to: Front Desk Manager

Summary:

The front desk activities of the resort include resolving problems arising from guest complaints, completing reservation and room assignment activities, and addressing unusual requests or inquiries by performing the following duties:

Responsibilities:

• Provides excellent guest service.
• Is thoroughly familiar with all lodges and activities in Custer State Park.
• Works closely with the Central Reservations staff to receive reservations or monitor changes.
• Monitors the posting of payments and changes to ensure their accuracy and completeness.
• Works on a continual basis with the housekeeping and maintenance departments regarding the current status of available rooms/cabins.
• Answers inquiries pertaining to resort policies and services and park activities.
• May be assigned other duties, at times in other departments, as the need arises to support fellow staff members in achieving the company mission.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or ability required.

Education/Experience Preferred:

• Prior experience desired, but not required. High school education or GED preferred or equivalent combination of education and experience.

Reasoning Ability:

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job:

• Requires grasping, writing, standing, walking, repetitive motions, listening and hearing abilities, and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Required to use hands, reach with hands and arms, climb or balance, and kneel, crouch, or crawl.
• The associate must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.