Part Time Front Desk Agent

mcrhotels.com; Harrisburg (Dauphin County); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hotel management company is seeking a Part Time Front Desk Agent to enhance guest experiences at their Harrisburg location. Responsibilities include managing guest inquiries, ensuring smooth check-in/check-out processes, and maintaining effective communication with team members. Ideal candidates will possess a positive attitude, problem-solving skills, and a desire to serve guests, with opportunities for career growth and various benefits.

Benefits

Hotel discounts

Weekly pay

Paid time off

Retirement options

Referral bonuses

Health benefits

Qualifications

• Ability to obtain alcohol awareness certification.
• Willingness to work varied schedules including evenings and weekends.
• Experience in a hotel or related field preferred.

Responsibilities

• Provide courteous and efficient service to all guests.
• Maintain proper operation of the telephone switchboard.
• Document guest requests and ensure satisfaction.

Skills

Positive attitude

Multi-tasking

Problem-solving

Basic English communication

Ability to work under stress

Basic math skills

Desire to serve guests

Tools

Windows OS

Spreadsheets

Word processing

Job description

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The Part Time Front Desk Agent at the TownePlace Suites by Marriott Harrisburg Hershey is responsible for providing a positive guest experience while managing the customer-facing administrative processes of the hotel.

Essential Functions

1. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
2. Maintain proper operation of the telephone switchboard.
3. Answer guest inquiries about hotel services, facilities, and hours of operation.
4. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
5. Respond to guest requests in a timely and professional manner.
6. Maintain confidentiality and security of all guests and hotel information.
7. Document all guest requests, complaints, or problems immediately and notify the appropriate department for resolution. Follow up to ensure guest satisfaction.
8. Be aware of all rates, packages, and promotions.
9. Be familiar with all in-house groups and high demand/restricted dates.
10. Take all necessary information when taking room reservations and follow rate quoting scenarios.
11. Be knowledgeable of the front desk computer system.
12. Log and deliver packages, mail, and messages.
13. Share knowledge of the property, amenities, events, and local attractions.
14. Accurately complete the check-in and check-out processes.
15. Use creative reasoning and brand standard service tools to overcome guest objections and ensure satisfaction.
16. Restock front desk supplies as required or assigned.
17. Follow checklists and perform other duties as assigned.

Minimum Qualifications

• Positive attitude and willingness to learn.
• Ability to multi-task and be detail-oriented.
• Problem-solving skills to effectively deal with customers.
• Basic English verbal and written communication skills.
• Ability to work well under stress.
• Basic math skills.
• Ability to obtain alcohol awareness certification as required.
• Willingness to work varied schedules including evenings, nights, weekends, and holidays.
• Proficiency in Windows OS, spreadsheets, and word processing.
• Clear communication of information and ideas.
• Desire to serve guests.
• Legal age to serve alcohol at applicable properties.

Preferred Qualifications

• Experience in a hotel or related field.
• Brand knowledge and experience.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the U.S.
• Founded in 2006 with offices in NYC, Dallas, Chicago, and Richmond.
• Portfolio of 148 hotels, over 22,000 guestrooms across 37 states and 106 cities.
• Over 7,000 team members operating under multiple brands, recognized for innovation and awards.

What We Offer

• Hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, career growth, health benefits.

Additional Details

• Job industries include Other.
• Seniority level: Entry level.
• Employment type: Part-time.
• Job function: Management and Manufacturing, Industries: Real Estate and Equipment Rental Services.