Front Desk Agent

Highpoint hotel; Sioux Falls (SD); On-site; USD 35,000 - 40,000; Part time

Benefits offered by this job

Health Insurance

Vision Insurance

Life Insurance

Paid Time Off

Lifestyle Spending Account

Perfect Attendance Bonus Plan

Referral Bonus Plan

Employer-matched 401-k

Job summary

HEGG COMPANIES, INC./HEGG HOSPITALITY is seeking a Front Desk Agent in Sioux Falls, SD for a part-time role. You will be the face of the hotel, greet guests, handle inquiries, and manage check-in/check-out processes while maintaining a welcoming atmosphere.

Typical shifts are 7am-3pm and 3pm-11pm with weekend availability required. Candidates should be detail-oriented with strong customer service skills; benefits include health, vision and life insurance, PTO, and an employer-matched 401(k) plan.

Qualifications

• Weekend and afternoon/evening availability is a must.
• Ability to be on feet for up to 8 hours.
• Ability to lift up to 40 lb.
• Customer service experience helpful.

Responsibilities

• Greet guests politely and resolve inquiries and problems in person or by phone.
• Process telephone, sales, and reservation tasks and complete administrative duties.
• Collaborate with sales team and staff to provide excellent guest experiences.
• Perform check-in and check-out in a friendly and efficient manner.
• Maintain lobby/desk cleanliness and supply levels; order supplies when needed.
• Uphold hotel values and standards in daily activities.

Skills

Guest service

Customer service

Communication

Detail oriented

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

Part Time Service Workers Sioux Falls, SD, US

Salary Range: $17.00 To $17.00 Annually

**Weekends and afternoon/evening availability is a must!**

The ideal candidate must be able to demonstrate initiative and be someone who has a reputation for delivering great service. The typical shifts for this position are 7am-3pm and 3pm-11pm and weekend shifts. As a Guest Service Agent, you will be the face of the hotel. Making our guests feel welcomed and taken care of will be at the top of your priority list, so if guest service is your passion, this is the position for you!

Role Summary: Delivers an exceptional guest experience that ensures all guest needs are exceeded. Creates a positive environment and works closely with all hotel team members. Performs all tasks in an efficient and timely manner to meet required administrative responsibilities.

• Politely greets guests and resolves all guest inquiries and problems in a positive and productive manner both in person and on the phone
• Successfully follows all telephone, sales, and reservation processes and completes all administrative duties as assigned
• Works actively with the sales team and all other staff to provide excellent guest experiences
• Follows the check-in and check-out processes in a friendly and efficient manner
• Reviews and updates the communication log regularly to stay current with developments in the hotel
• Ensures the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary
• Invest in our three core values of the Hegg vision:
  • We Always Find a Way
  • Be Better Every Day
  • We Are Better Together

Benefits include:

**Depending on hours worked:

• **Health Insurance
• **Vision Insurance
• **Life Insurance
• Paid Time Off
• $500 Lifestyle Spending Account
• Perfect Attendance Bonus Plan
• Referral Bonus Plan
• Employer-matched 401-k

REQUIREMENTS:

Ability to be on feet for up to 8 hours.
Ability to lift up to 40 lb.
Detail oriented.
Customer service experience helpful.
Works well alone and with others.

An Equal Opportunity / Affidative Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING THE COMPANY PRE-EMPLOYMENT SCREENING.