Part-Time Overnight Front Desk Agent

Lotte Hotel Seattle; Seattle, Northern (WA, KY); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Competitive wages

401(k) with company matching

Vacation and personal days

Employee recognition programs

Job summary

LOTTE HOTEL SEATTLE is seeking a Part-Time Overnight Front Desk Agent to balance daily accounts, complete overnight guest registrations, and assist guests with requests while delivering exceptional service. Reporting to the Overnight Manager, you will work in Seattle, WA, with shifts including overnights and weekends.

The ideal candidate has strong communication skills, familiarity with Opera PMS, and the ability to multitask in a fast-paced environment.

Qualifications

• Bachelor's degree preferred.
• Experience with Opera property management system preferred.
• Strong computer skills including Word, Excel, and PowerPoint.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.

Responsibilities

• Balance and reconcile accounts from the day shift accurately and efficiently.
• Complete overnight guest registrations and process guest check-ins and check-outs.
• Respond promptly and professionally to guest requests and inquiries.
• Maintain accurate records and prepare reports as required.
• Ensure all guest interactions meet hotel service standards.
• Assist with front desk operations and overnight hotel procedures.

Skills

Customer service

Communication

Multitasking

Detail oriented

Teamwork

Education

Bachelor's degree in a related field

Tools

Opera PMS

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part-Time Overnight Front Desk Agent

Seattle, WA, US

3 days ago Requisition ID: 1919

JOIN LOTTE

LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our journey in Seattle and share a great story that pursues love, freedom, and life to move the hearts of our guests. We are seeking professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work.

Reporting to the Overnight Manager, the Overnight Clerk is responsible for balancing daily accounts, completing overnight guest registrations, and assisting guests with requests while delivering exceptional customer service in accordance with hotel standards. This role requires strong attention to detail, accuracy, professionalism, and the ability to work efficiently in a fast-paced hospitality environment.

Key Responsibilities

• Balance and reconcile accounts from the day shift accurately and efficiently
• Complete overnight guest registrations and process guest check ins and check outs
• Respond promptly and professionally to guest requests and inquiries
• Maintain accurate records and prepare reports as required
• Ensure all guest interactions meet hotel service standards
• Assist with front desk operations and overnight hotel procedures
• Handle confidential guest and hotel information with discretion
• Communicate effectively with management and team members regarding overnight activities
• Maintain a clean, organized, and professional work environment

Qualifications

• Bachelor's degree in a related field preferred
• Previous guest room management experience preferred
• Experience using Opera property management system preferred
• Strong computer skills, including proficiency in Microsoft Office applications such as Word, Excel, and PowerPoint
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to receive instructions and complete reports accurately
• Friendly, professional, and service oriented demeanor
• Ability to multitask and work effectively in a fast-paced environment
• Ability to work independently and collaboratively within a team setting
• Flexible and results oriented with the ability to perform well under pressure

Schedule Requirements

• Must be available to work flexible shifts including weekends, holidays, mornings, evenings, overnight shifts, and overtime as needed

BENEFITS AT LOTTE

• Competitive wages
• 401(k) with company matching
• Vacation and personal days
• Employee recognition programs