Front Desk Agent

Petit Ermitage; West Hollywood (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to provide exceptional guest services. This entry-level position offers full-time employment, where you'll be the first point of contact for guests, ensuring a warm welcome and smooth check-in experience. You will handle inquiries, process transactions, and promote hotel amenities while maintaining a positive atmosphere. If you have a passion for customer service and a keen eye for detail, this opportunity is perfect for you to grow in a dynamic environment.

Qualifications

• 2+ years of front desk/guest service experience in hospitality preferred.
• Effective verbal and written communication in English.

Responsibilities

• Greet guests and respond to requests in a friendly manner.
• Process transactions accurately and maintain a clean work area.
• Engage with guests to ensure satisfaction and promote hotel services.

Skills

Customer Service

Communication Skills

Problem-Solving

Attention to Detail

Teamwork

Education

High School Diploma

Some College

Tools

Opera Cloud

Computer Skills

Job description

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This range is provided by Petit Ermitage. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $24.00/hr

Essential Functions

Petit Ermitage seeks an individual with knowledge of Opera Cloud, able to work immediately with flexible hours, possessing a distinct and pleasant personality, excellent work ethic, a positive attitude, an eye for detail, and a natural aptitude for absorbing new information quickly. The candidate should be suitable for the Guest Service Agent position.

Job Duties

• Greet guests, answer questions, and respond promptly to requests in a friendly, thoughtful, and helpful manner; thank guests for staying with us at every opportunity.
• Provide a positive first impression for each guest or visitor.
• Verify room requirements, pre-registration, assign rooms, obtain signatures, issue keys, and enter guest data.
• Process cash and credit transactions accurately, including posting charges, completing reports, and securing bank deposits.
• Upsell rooms when possible to maximize revenue.
• Show room locations, highlight hotel amenities, and answer inquiries about services like Internet, fitness, entertainment, shopping, and transportation.
• Stay updated on hotel promotions, menus, and events.
• Engage with guests through small talk, inquire about their stay, and check satisfaction.
• Enter reservations, check availability, and confirm requirements following hotel yield management practices.
• Follow safety, security, loss prevention, and emergency procedures.
• Participate in safety drills, promote safety programs, and explain safety practices to guests.
• Respond to guest requests with effective service recovery, provide personal attention, and perform all duties diligently.
• Communicate guest requests or issues to supervisors or other departments; maintain a clean and organized work area.

Job Requirements

Education and Experience

• High School diploma or equivalent; some college preferred. At least two years of front desk/guest service experience in a hotel or airline preferred.

Language Skills

• Effective reading, writing, and verbal communication in English; knowledge of additional languages is a plus.
• Ability to handle difficult situations professionally.

Physical Ability

• Regularly required to bend, push, pull, stand, walk, and communicate.
• Occasionally lift up to 25 pounds.
• Stand or walk during long shifts.

Other

• Availability to work weekends and holidays.
• Effective communication, prioritization, problem-solving, and teamwork skills.
• Ability to develop positive relationships with guests and staff.
• Comfortable with computers, organized, and detail-oriented.
• Strong presentation skills.

Additional Details

• Entry-level position.
• Full-time employment.
• Industry: Hospitality; Job function: Management and Manufacturing.