Front Desk Agent

Excel Hotel Group; Santa Clarita (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a family-driven culture at an exciting hotel group as a Front Desk Agent! This role is essential in creating a welcoming atmosphere for guests, managing check-ins and check-outs efficiently, and ensuring outstanding customer service. With opportunities for growth and a fantastic benefits package including medical, dental, and a travel discount program, this position is perfect for those looking to start their career in hospitality. Be part of a team that values its members and promotes from within. Your journey in the hospitality industry starts here!

Benefits

Medical Insurance

Dental Insurance

Life Insurance

Paid Time Off (PTO)

401k with Company Match

Travel Discount Program

Opportunities for Growth

Qualifications

• 1-2 years of customer service experience required.
• Ability to stand for 8 hours during shifts.

Responsibilities

• Welcomes guests and registers them promptly.
• Processes cash and credit card transactions accurately.
• Responds to guest complaints to ensure satisfaction.

Skills

Customer Service

Cash Handling

Communication Skills

Basic Computer Skills

Education

High School Diploma

Tools

Property Management System

Word Processing Software

Spreadsheet Software

Job description

Job Summary
The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
  
  

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.