Front Desk Agent

Dhillon Hotel Inc; Great Falls (MT); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Training & development

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Dhillon Hotel Inc. seeks a positive Front Desk Agent to deliver exceptional guest service, manage check-in/check-out, and handle payments with accuracy. You will coordinate with housekeeping to ensure room readiness and respond to guest inquiries while maintaining a welcoming atmosphere.

The ideal candidate communicates clearly in English, stays calm under pressure, and enjoys creating a positive guest experience. Physical readiness is a plus.

Qualifications

• Friendly and outgoing personality with strong people skills.
• Proficient in English and able to communicate clearly with guests.
• Customer service oriented with a positive attitude.
• Basic computer literacy for reservations, payments, and records.

Responsibilities

• Manage check-in and check-out processes and issue room keys.
• Process guest payments and handle transactions accurately.
• Coordinate with housekeeping to maintain room availability.
• Answer guest inquiries via phone, email, and in person.
• Describe room features and amenities to guests and resolve issues calmly.

Skills

Friendly & outgoing personality

Proficient in English

Customer service oriented

Computer literacy

Job description

Benefits:

• Paid time off
• Training & development

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds