Front Desk Agent

Dhillon Co.; Elko (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career Advancement Opportunities

Competitive Compensation

Job summary

Dhillon Co. is seeking a positive Front Desk Agent to deliver exceptional service to hotel guests. You will assist guests with check-in/out, issue room keys, and process payments, while coordinating with housekeeping to ensure room readiness.

Responsibilities include answering inquiries by phone, email, and in person, building rapport with guests, describing room features, and maintaining compliance with health and quality standards. A friendly, customer-focused demeanor is essential.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor and maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Skills

Friendly personality

Excellent communication

Hospitality knowledge

Computer literacy

Customer-focused

Physical stamina

Job description

Benefits/Perks

• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor and maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds