Front Desk Agent

Excel Hotel Group; San Diego (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

PTO

401k with company match

Travel discounts

Growth opportunities

Job summary

Excel Hotel Group is seeking a Front Desk Agent in San Diego to greet guests, check them in/out, and provide exceptional service. You will handle room keys, reservations, and information requests while ensuring accurate payments and adherence to hotel policies.

The role involves standing for long periods, using the hotel management system, and up-selling rooms to maximize revenue. This position offers full-time hours and a pathway for growth within the company.

Qualifications

• 1-2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic computer skills including email, word processing, and spreadsheets; familiarity with hotel management systems.

Responsibilities

• Greet guests in a friendly, prompt and professional manner.
• Register guests, issue keys, provide information on services and locations, and answer phones.
• Upsell rooms to maximize revenue when possible.
• Process cash and card transactions according to procedures, post charges, prepare deposits and reports.
• Issue and secure guest safe-deposit boxes.
• Communicate guest requests to management for follow-up.
• Respond to complaints and perform service recovery to ensure guest satisfaction.

Skills

Customer service

Communication

Tools

Hotel management system

Email

Word processing

Spreadsheet software

Job description

Job Summary

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.