Front Desk Agent

Spring Hill Suites; Escondido (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Dental insurance

Travel discount program

Opportunity to grow (within company)

Job summary

Excel Hotel Group in Escondido, CA is seeking a Front Desk Agent to check guests in and out quickly and courteously using our property management system. You will process payments according to hotel policies and provide information and service to guests and visitors of the hotel.

The role involves welcoming guests, issuing keys, upselling rooms, handling cash/credit transactions, and managing guest requests with a focus on total guest satisfaction.

Qualifications

• 1-2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software (email, word processing, spreadsheets) and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and location, and answers phones.
• Upsells rooms whenever possible to maximize revenue.
• Processes cash and credit card transactions following procedures and prepares reports.
• Issues, controls and releases guest safes.
• Communicates guest requests to management for follow-up.
• Responds to guest complaints with service recovery to ensure satisfaction.

Skills

Customer service

Stand for 8 hours

Computer skills

Tools

Hotel management system

Job description

Benefits

• 401(k) matching
• Health insurance
• Paid time off
• Dental insurance

Job Summary

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.