Front Desk Agent

Holiday Inn Express Sorrento Valley; San Diego (CA); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Opportunity for advancement

401(k)

401(k) matching

Zusammenfassung

Holiday Inn Express Sorrento Valley is seeking a Front Desk Agent to efficiently check guests in and out, process payments, and provide information and service to guests and visitors. You will use the hotel management system and contribute to a positive guest experience.

The role requires 1–2 years of customer service experience, the ability to stand for a full shift, and basic computer skills including email and office software.

Qualifikationen

• 1–2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including e-mail, word processing, spreadsheet software and hotel management system.

Aufgaben

• Greet guests in a friendly, prompt and professional manner.
• Check guests in and out using the property management system and process payments.
• Upsell rooms to maximize hotel revenue when possible.
• Handle cash and card transactions according to procedures and prepare deposits.

Kenntnisse

Customer service

Tools

Hotel management system

Jobbeschreibung

Benefits:

• Opportunity for advancement
• 401(k)
• 401(k) matching

Job Summary

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.