Front Desk Agent

Excel Hotel Group; Escondido (CA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Dental insurance

Job summary

Excel Hotel Group is seeking a Front Desk Agent to welcome guests, check them in/out using our property management system, handle payments, and provide information about hotel services in a courteous manner.

The role requires 1–2 years of customer service experience and the ability to stand for 8 hours. We offer benefits and opportunities for growth within the company, plus a travel discount program.

Qualifications

• 1–2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic computer skills including email, word processing, and spreadsheets.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and location, and answers phones.
• Upsells rooms to maximize hotel revenue.
• Processes cash and credit transactions per procedures; posts charges; prepares deposits and reports.
• Issues and secures guest safe-deposit boxes.
• Communicates guest requests to management for follow-up.
• Responds to guest complaints with appropriate service recovery.

Skills

Customer service

Cash handling

Hotel software

Tools

Hotel management system

Job description

Benefits:

• 401(k) matching


• Health insurance


• Paid time off


• Dental insurance

Job Summary

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.


• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.


• Up-sells rooms whenever possible to maximize hotel revenue.


• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.


• Issues, controls and releases guest safe-deposit boxes.


• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.


• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.


• Ability to stand for 8 hours


• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
  

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates


• We offer an excellent travel discount program.


• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.